Villa en Macher, Nr. Puerto del Carmen, Lanzarote, Islas Canarias - Ubicación pacífica tranquila, 10 minutos en coche de la playa, a 5 minutos de PDC y Puerto Calero, Sky TV y Wifi
Reglas de la propiedad
No se permiten fiestas o eventos
Se permite fumar
Outside areas only
No se aceptan mascotas
Se aceptan niños
Número máximo de personas:9
Política de cancelación
100% de reembolso para cancelaciones con más de 30 días antes de la fecha de entrada. 50% de reembolso para cancelaciones con más de 14 días antes de la fecha de entrada.
Had a wonderful stay
Just back from a week's stay and had a wonderful time.
No issues with the villa at all and communication was no issue with the owner and manager.
The villa itself was comfortable and clean. We loved the pool and the jacuzzi.
The villa is set in a lovely quiet location. We didn't hire a car but there is a local taxi service. On the first day we stocked up on food at Lidle which is a 10 minute drive.
There is also a small shop nearby and two restaurants.
The security of the villa is also very good.
We'll definitely be coming back.
Thanks Jessica for taking out your valuable time to pass on your review. So glad you enjoyed your stay and the villa met all your expectations especially after all the 'stress' you had with your flights being cancelled in the Thomas Cook saga. It would be our pleasure to have you stay again. Kind regards Tricia
the island is really beautiful, the house is cool with great benefits, pity that the outside blind is broken it did not allow us to eat outside, other than that it was great!
Thank you so much for taking the time to write us a review and glad you enjoyed yorr stay. Apologies for the sun canopy but this was broken due to a previous guest and as made in the UK could not get the parts to repair but on my agenda although TBH looking at other options as it does not give much shade due to the terrace affording sun all day especially at this time of the year! Thanks again and hope to see you soon: Tricia.
Grubby & Tired
We had so many issues with this property.
• When we arrived, we could not enter the property as we had been given the wrong key code.
• The Villa was not clean and felt very unkept.
• The safe is only big enough for passports.
• The Villa has a mice problem and we had to use traps to remove them.
• We had a constant struggle with Sugar Ants.
• The bathroom is very grubby with mould on the ceiling.
• The back bathroom and kitchen had no hot water at all.
• One day we had no water in the villa as the water pump packed in.
• The outside area is very unkept and it was dirty.
• We had several issues with the pool; with the pump not working on several occasions, grease scum around the water line, paint is peeling off of the pool surround so this always ends up in the pool and an unsafe looking electrical light (cable visible in the pool).
• The BBQ was filthy and took hours to clean.
• The sun canopy above the outside table is broken so there is no shade.
• The pool table is so badly damaged it is unusable.
• The feedback book in the villa has had numerous pages ripped out, was this other bad feedback? We did leave feedback in the book so it would be interesting to know if this has also been ripped out.
• We were even expected to depart before the specified time.
This is not an all-inclusive list of our issues and I know that some of the points are only minor however these points have all added up to manifest our disappointment, it also led to our 11 year old daughter asking if it was a different Villa to the one we chose or if the photos of the villa had been photo-shopped.
We were in contact with the agent to try to resolve some of the issues to make our stay bearable and to keep her updated, however it soon became apparent that she did not want us contacting her directly. This was surprising as if we were the agent, we would want to know everything first-hand, this also confirmed to us that we made the correct decision to not deal with her directly as she suggested after we had made the initial contact through HomeAway.
To summarise the Villa feels like it needs some of the profits from the rental to be re-invested in a none rental period so that all of the maintenance tasks can be completed and a deep clean to be carried out throughout the property so that it can again fulfil all of its potential.
Firstly I take full responsibility that a 'typo' error was sent regarding access code & when called was rectified BUT check out time clearly stated so NOT requested to depart earlier. As I was in UK it was for their benefit I suggested they dealt directly with my property mgr as he was on the island so able to meet their needs more efficiently/effectively & able to address concerns earliest & I responded to any contact from them within 24 hours of receipt & was in constant contact with my PM. Cleanliness has NEVER been questioned with any guest/s. Safe meets the regulated requirements & complies with licence. However, fully aware guests did experience random/freak occurrences during stay i.e. water pump failure/hot water issue resulted in no water whilst new pump installed on same day + sugar ants which are indigenous to island but usually appear outside & mouse which was attracted inside by an open packet of biscuits later discovered in store cupboard! Traps immediately provided & spray both resolved issue; villa does NOT have mice problem! Villa is not a new build & thought comments regarding this harsh I cannot be responsible or do anything regarding age of villa just make every effort possible to keep an acceptable standard. Funding constantly injected into property & several major improvements made inside & out. Recently had fresh coat of paint, inside doors changed & in process of adding en-suite to master bedroom. Jacuzzi replaced new Jan'19 & ALL mattresses/beds replaced 5 months ago also security gates/grills + more! Photos taken approx 2.5 yrs ago by professional photographer & aware require updating but in my opinion still reflective of villa albeit minus improvements: will be addressed asap. Pool needed some extra treatment due to extreme hot weather &/or pool cover left off when not in use as heat can burn off chemicals provided by the auto chlorinator unit: resolved same day. Sun canopy was broken by previous guests but reasons why could not fix requested PM tie up for safety reasons: explained & was informed guests understood situation? I NEVER tear pages sometimes guests tear out to use as no paper handy. I feel saddened their holiday was tainted by events unlike 98% of guests. Normally would have offered discount off next stay BUT knew would be unacceptable to us both & stated had an 'open case' via HomeAway so suggested best wait for their consideration before I contacted again? I heard no more until this review!
Great place to stay.
We had a lovely week staying here in Villa Estrellada. The Villa had everything we needed. It was very clean and well looked after in a very peaceful, quiet and convenient location to everything with great views down to the sea. We met Alan the manager on the first morning and had a nice chat with him when he explained everything to us. As we had no problems at all during the week we didnt need to contact him again. The pool and jacuzzi were great and the sun beams onto them all day. We didnt use the BBQ as we like to eat out on holiday but it looked great as well. You probably would need to hire a car but we had done that anyway because we wanted to explore the Island which is stunning. Although a taxi to Puerto Del Carmen or Puerto Calero wouldn't be that much I'm sure. We loved Puerto Calero so quiet and relaxed. Definitely planning on returning to Villa Estellada in the future.
Hi Andrew thank you so much for your valuable time in writing this review and so glad the villa met all your expectations and that you had a great time on Lanzarote it always makes the holiday experience better if the accomodation & location comes together! Appreciate your respect that you afforded our property as well. See you again soon? Cheers tricia
July 19 stay
lovely spacious villa , great for families , Due to the location of the villa you do require a car to get about and to the supermarket. peaceful location but nothing around you withi n walking distance . Amazing sea views.
Thanks Emma for taking the time to write a review on your stay with us. I agree with your comments although there is a Eurospar and local tapas bar within walking distance however, this villa offers the traveller a tranquil loation away from the tourist area for a relaxing holiday.. Glad you enjoyed your stay and hope to see you again soon. Tricia
The property was situated outside of the busy areas and because of this was very quiet ! Excellent for a good nights rest.
We rented a car which was necessary as we had a very elderly gentleman with us who was unable to walk too far .
We had friends and family for a barbecue and there was plenty of room to accommodate them all .
Pool was great as was the hot tub and Alan and Sandra greeted us and explained the use of everything . Thank you both .
Thank you for your review I am delighted you had a great stay with us. See you soon? Tricia
Fiestas de interés especial:
Muchos ciclistas, surfistas, los caminantes y los golfistas disfrutan de Lanzarote. Hay muchas atracciones en la isla que se enumeran en nuestro folleto de información dentro de la villa.
Costa Playa /:
Playas - Puerto del Carmen 10 minutos en coche - largos tramos de playas de arena blanca, mientras Papagayo es para los conocedores de playa como virgen - 40 minutos en coche. Deportes acuáticos, buceo y el parque acuático - Costa Teguise 20 minutos en coche.
Aeropuerto de Arrecife - 10 minutos en coche de la villa. Se recomienda Alquiler de coches, especialmente si usted desea explorar la isla, sin embargo, podemos proporcionar una transferencia de alquiler privado en cualquier tipo de reservas desde y hacia el aeropuerto que se pueden organizar a un precio nominal, detalles sobre la solicitud. También 2 x Pay As You Go teléfonos móviles españoles se suministran libres para evitar cargos de roaming caros.
5 minutos en coche de Tías. 5 minutos en coche de Puerto Calero y 10 minutos en coche de Puerto del Carmen, más 5 minutos en coche al supermercado local.
En la parte superior de la carretera también se encuentra el transporte público, un restaurante y una gasolinera con un pequeño supermercado.
Submarine Safaris y Tours - Puerto Calero 5 minutos en coche.
Mercados - Teguise 02.10 los domingos (uno de los más grandes de Canarias) 20 minutos en coche.
Shopping Plaza - Puerto del Carmen a 10 minutos en coche.
Karting 10 minutos en coche.
Parque Nacional de Timanfaya - ver los Volcanes.
No es un libro de información situado en la villa que resume todas las atracciones disponibles en la isla.