3 makuuhuoneen 2 kylpy.
Paikan päällä olevat palvelut
Juhlia/tapahtumia ei sallita
Lemmikkejä ei sallita
Asiakkaiden enin sallittu määrä:6
100 %:n hyvitys, jos varaus peruutetaan vähintään 30 päivää ennen saapumispäivää. 50 %:n hyvitys, jos varaus peruutetaan vähintään 14 päivää ennen saapumispäivää.
Great location but house needs some TLC
Pros: The rental LOCATION is great, and within walking distance (~ 30 minutes) to the beach. The house overall is a great size, and fit our party of 4 adults and 1 child easily. The off-street location was very quiet.
Cons: Overall we found the house to be quite dirty, and the linens in need of replacement. All the towels (that remain - some may have been taken by previous tenants) are thin, with many bleach stains and some holes. The sheets do not fit on the beds, and there were no liners between the mattress and the sheet. My mom found mold in the air conditioner vents of the upstairs bedroom, and the upstairs bedroom closet was filled with stacks of old tvs and other supplies. There were a previous renter's underwear and a bra left in one of the upstairs bedroom drawers. There were no towel holders in the downstairs bathroom, and the rugs and couches are stained and dirty. Some windows did not open. The lawn was not mowed - which normally would not be a big deal, except that there was poison ivy in many areas that prevented us from playing in the yard with our son.
We notified the owner of our concerns. He does not live locally to the rental so he was not able to deliver new linens. We also wanted to let him know so that he could be aware that his cleaning service was not doing a thorough job. We were not looking for any money to be refunded due to our concerns about the state of the rental.
House was dirty and beware of getting charged more
I've rented from many different properties and I am usually not the type to write a bad review even if there were issues. As long as the owner is nice and helpful, I would still leave a decent review. This was NOT the experience I got from the owner. The house is pretty old and not that clean, but you get what you pay for. The issues I encountered were mostly about the owner and the house being a dirty. You can't fix the house being old, but you can definitely clean the place better.
PROS: Fast response from owner and cost was lower than other properties
1) Last room on the 1st floor was not the as pictured; it was a bunk bed instead of twin beds
2) Owner sent the wrong wifi password and when asked about it, he asked me to check previous email when previous email had wrong password. He did not even apologize. Most owners have a book with instructions and wifi information but this place did not have anything.
3) Owner did not send info like code access to key and wifi login until I asked which was a few hours prior to my arrival.
4) House was not that clean. We found a bra and panties in one of the drawers. The couches were stained and did not have the covers as shown in photos.
5) The house is old with loose knobs on doors.
6) Some beds were not made. It is not a big deal but we arrived really late at night so it would've been nice if the beds were already made.
7) BEWARE of payment issues. I ended up paying extra because the owner charged me a Service Fee even though Homeaway already charged me separately for it. I contacted the owner about this and he said "Homeaway never separated out their fee to a renter." and refused to give me a refund. I contacted Homeaway directly and they said they I was indeed charged separately because owner was not enrolled with their Online Payment facility.
In summary, I wouldn't have given such a bad review but the owner was not helpful and rude. He tried to blame me on the payment issues even though he was the one requesting these payments and making mistakes.
In 9 years, we have never had a complaint on the payment process. About 30 emails later, we tried to be as respectful and courteous as possible and we were met with rudeness and aggression. It was the renter's error from the beginning that caused the problem and we did our best to remedy it.
All payments are run through the website. A complaint of overpayment was made after the rental was over. To be as fair as possible, we asked Homeaway to review the request due to the confusion. We were informed to reimburse an overpayment of $40.00 which we did immediately. The renter demanded $17.00 more.
It is our policy to leave the folded sheets on the bed so that renters know they are clean. The wifi passcode was our mistake. The incorrect one was provided and that was corrected within an hour.
The house was cleaned prior to arrival. The review is founded by this tenant's demand for money.
Adequate, no-frills accommodations
If you are looking for an average-priced, no frills accommodation on the Cape near Hyannis- look no further. House was relatively clean (not “meticulously” as stated in a response to a previous review, but the basics were covered): clean linens/furniture, clean tubs, toilet, sinks and floors.
This home could fit more than the party of 6 we had, but the sofa bed in the loft has poor support at foot of pull-out.
The sheets and towels were left clean in the laundry closet. Beds were not made (minor inconvenience as we arrived late but we did not inform the leaser of this ahead of time). Can’t confirm if coverlets we’re clean as they were left lying over the beds. King bed upstairs may be new but it squeaks and groans terribly.
Plenty of heating/cooling options but not sure if 1st floor AC works (cover was off on the floor and unit is well-above head height- we did not use as nights were cool and we opened windows instead).
Not a lot of hot water. 2-3, 5-7 min showers are all that can be accomplished within the morning.
Quiet area. Respectful neighbors on our stay.
Parking for 2-3 cars if allowed.
Leaser left basic foods (condiments and such, drinks) and basic cooking staples (oil, coffee, spices, etc) which was MUCH appreciated! Thank you.
Basic clean up supplies available. (Broom, mop, dish supplies).
Grill on premises - did not use this stay but it looked new and ready to use.
Lawn was unmowed and quite high but we were on the go during day time so we did not need lawn space for games, etc.
Few suggestions for the leaser:
Some of the towels are threadbare and in general, clean ready made beds are almost always appreciated by weary travelers.
I realize this is likely also used as a family vacation home but it did appear to have dirty, personal clothing on the top shelf of the laundry closet. They were out of the way, but it may not sit well with other, more picky travelers.
Listing states that final information will be sent to renters one week prior to stay. We had to reach out for all missing info (you were VERY quick to respond, however!) but again, pickier travelers may expect more preemptive communications for stellar reviews.
Thank you for your hospitality!
We had a lovely time. The property was clean and spacious. Enjoyed ourselves.
Thank you for the opportunity to rent this property. We enjoyed our stay. Spacious, overall clean and comfortable. Nice sunny rooms, we loved having access to wi-fi and cable. The bedding needed to be changed upon arrival. It was nice to have a washer and dryer accessible. Upon leaving, we cleaned and changed the linen in the level 1, two single bedroom. The master bedroom on 1st floor linen taken off and linen to be cleaned was left on top of the washing machine. We had an enjoyable time and it was very nice being close to the beaches and fishing. Would love to stay again in the future. Our organizations retreat ended up being great bonding and planning time, with awesome breakout sessions. Thank you for opening your home to be rented and enjoyed.