Condo, 3 chambres + lit convertible (s), 3 bains, (6-10 personnes)
- anglais, espagnol
Salle(s) de bain
Caractéristiques de sécurité
Type de destination
Salle à manger
Piscine / Spa
Départ: 13 h 00
Animaux de compagnie interdits
Taux d’occupation maximal :10
Un remboursement de 60 % est offert si la demande d’annulation est effectuée au moins 100 jours avant la date d’arrivée. Un remboursement de 30 % est offert si la demande d’annulation est effectuée au moins 50 jours avant la date d’arrivée.
A FEW THINGS DISAPPOINTING DURING OUR STAY AT CASA RIOS
was here March 4-11 2017 with my family for Spring Break. Upon arrival the condo was very clean. The floors looked like they had not been mopped in a long time. I took my shoes off and walked across the floor and my feet were immediately black. The glass top tables were not clean, were sticky to the touch. The sink in the upstairs bathroom was very dirty and was clogged the entire week. The stove top was dirty, my husband spent some time scrubbing it to get it clean. The pots and pans were not properly washed, we washed all dishes before using them. The Shark dust buster located in the kitchen does not work. The table on the shaded patio is uneven and wobbly, so when using it for beverages, they would spill. The jacuzzi drain does not work, it would not hold the water, so you could not use the jacuzzi. The door going out to the outside patios needs a hinge, so it was difficult to open and close properly, especially if you had anything in your hands. Bedroom sheets in the upstairs bedroom looked stained and not clean, even pulled a long dark hair out of the pillow. There was not enough toilet paper or paper towels for the week, we ran out of both in less than two days. On a positive note, the location of this condo is close to everything, all within walking distance. I expected more for the price we paid for a week. If anything, reevaluate who you have hired to do the cleaning. It was not clean upon arrival. We left it cleaner ourselves when we left.
Anything but a paradise
A group of friends and I have spent two weeks in the flat and despite its great location (close to mamita's, 5th avenue, bars/restaurants/disco) we are disapointed by this place.
First, we were a group of friends while the rest of the residence was occupied by families. Therefore we could never enjoy a late rooftop party with music/jaccuzzi because of the residence restrictions. And when we tried once the residence security shot off the light of the flat at 11pm!
Second the installations were not always working (entrance doors, lift, etc.). This once cost us close to 2000 pesos to fix the entrance portal because we were stuck out the residence one night and had to force it to enter as the 7d/24h guard was not answering our calls.
Last but not least we received a poor service which is unusual for Mexico. The owners of the place (Globalia) are just looking for naives tourists and will charge you any service at unexpected price (example : 25USD for 1h cleaning lady, it is even more expansive than in Paris!).
Definitely i do not recommend this place.
I am so sorry that you had a bad time at our property. I am also sorry that you could not have a party-several I heard from our property manager that you or your party had repeatedly lost your keys and were repeatedly unable to remember the code to enter the front gate and were unable to find your keys. They did not report that you had been charged to reenter the property but if that is the case, we would be happy to refund any extra costs you incurred. Just let us know. Because of our excellent track record of reviews I inquired immediately with our management and they forwarded me a video that demonstrated your state upon trying to enter the property. When guests like to party hard, which is absolutely expected on holiday:) I encourage them to keep your keys in the same place or to use the key lock box and write the code down. We provide all of our guests cleaning twice a week and our contract stipulates that cleaning occurs twice weekly. Any extra cleanings are charged at $25.00 each. Again I apologize-we pride ourselves on our excellent reviews as you can see from our review history and repeat renters. We will try our best to make this right-please email me and I would be happy to refund any extra costs you incurred.
Best place to stay in Playa!
Our family has been to Casa Rios twice and have already booked our 3rd trip!! The location is absolutely perfect, being just off, but very close to Mamita's beach. Everything is super walkable from here and there is no need to even have a car. Whether you are a couple or 10 people, there is plenty of private and open spaces as well as some amazing rooftop decks. Book it and you will not be disappointed! Did i mention "hammock time"?!!
Group traveling - Best place to stay in Playa!
This is the second time I´ve been in this condo. It has the best location in every way. One block from the famous beach club "Mamitas". The best micheladas and ojo rojo in town just downstairs (las helodias). Two convenience stores (OXXO) just across the street. In less than 300 m is a starbukcs, restaurant "el 10" (steakhouse and seafood specialties), restaurant "Almirante Pech" (fusion seafood specialties), La Bodeguita del Medio (Cuban Mojito bar and restaurant), etc... 3 min walk to the new mall in town (Quinta Alegria). 5 min walk to AV. 12, the most crowded street at night (Mandala, Coco Bongo, La Vaquita, Diablito Chachacha, and many other night clubs).
A very nice and comfortable condo. Everything was clean and working, all commodities included. The owners are very nice and polite, I had responses to every email I sent. Also the new admin was very polite, but I didn´t meet him because I didn't have any trouble on my stay. I definitely recommend this place, and of course I would go back there.
Great place, thanks for everything.
My closest friends and I found this location online, I immediately knew this condo/penthouse was the one for us. My friends and I were in town for the annual BPM festival, the location and space of this penthouse is perfect, it has three stories, view to the ocean and convenient stores/restaurants available in walking distance. Britt the owner made the process to rent so smoothly and was exceptional with her Customer Service! The rooms are spacious, the kitchen is awesome and the ceilings are high. Britt thank you so much for the hospitality and I will be contacting you soon for January 2016 in the near future !
Beautiful, clean and great location!!!!
I went with my friend, daughter and grandson, the place was clean, location was great closer to the beach than to 5th Ave. They have parking available, but you really don't need a car, it's nicely located. Staff is helpful and friendly. Would consider renting again.
Le meilleur emplacement juste entre Playas Mamitas et Kool et la partie haut de gamme de la Quinta. Près de Xcaret et Xelha et d'autres magnifiques parcs de merveilles naturelles. A une demi-heure de Tulum, l'un des plus beaux sites pyramidaux mayas et des plus belles plages de la Riviera Maya.