6/10 – Acceptable
nick d.
3 juill. 2023
Points forts : Arrivée, communication et emplacement.
Points faibles : Propreté
Great location and neighborhood in Bethany
This townhouse is conveniently located in Bethany and in a nice and quiet neighborhood. Despite solid cleanliness ratings when I booked it, the place was not clean when we arrived. Without listing all the issues here (there were many), I took pictures and sent them to the owner. The owner's response was to eventually contact the cleaning company, who basically said I was making it up and there was nothing that could be done. (Again, I have pictures from when I arrived. It wasn't clean). At a stalemate, I had to clean the main areas of the house myself before we got our week started. Again, there is more details to this issue but please note the place is nice, the cleaning company just needs to be consistent (and thorough). Also, the owner stated she would refund the cleaning fee associated with the booking. Also of note, the listing says this place has tennis courts but when we got there, there were no nets on the courts all week. This is disappointing as we brought our gear and were looking forward to playing. I would recommend this place to others, hoping that the cleaning issue I experienced was a one-off issue and not something they would tolerate consistently. Also I'd recommend making sure the amenities are all present and available as listed.
nick d.
Séjour de 6 nuits en juin 2023
