Gérant immobilier / professionnel
Tropical Escape Resort Homes
- anglais, allemand, espagnol
Salle(s) de bain
Arrivée: 16 h 00
Départ: 10 h 00
Aucune fête/aucun événement
Animaux de compagnie interdits
Âge minimal du locataire principal :25
Taux d’occupation maximal :9 (loge tout au plus 9 adultes)
Attention, photos are not correct! Very bad administration, was deliberately ignored and no answer t
I was in the house from July 20, 2019 - July 27. After 10 minutes I realized that the view from the pool was a real disappointment. Instead of a view into green with far back a house, it has a WALL AND HOUSE in about 2 meters of shame!!!! No view, only wall and houses all around. So also the house was quite dark. The room with the white sofas/seats does not exist at all. As I said, I called immediately after my arrival and I was promised that the management would come on Monday and I would get an answer on how I could be compensated. I called again on Monday and they said the same thing, they called me back. I also wrote about 2 - 3 mails per day for 6 days (mail from administration directly and via FEWO) NO ONLY ANSWER. On Friday before departure I personally passed by the "Tropical Escape Resort Administration". I asked the manager, she didn't want to talk to me, but sent the office colleague to me, who promised to call me back on Monday and didn't do this either. I clearly said that I wanted the manager now. She came then, but was very unfriendly and just said they can't help it, the photos his 5 years old and she offered me a night reduction! If something as important as the view from the pool isn't right (if the house had NEVER taken if I'd known) and a room was missing, at least a 30%-50% reduction is the reality. I am convinced that the administration knows that the view from the pool is wrong on FEWO and the room is also missing, there is a lot of building going on nearby (a few meters away) and there is construction noise all day long. I and my children didn't feel well in the house and the administration knew this and NEVER contacted me! Consciously all my attempts to get an answer were ignored. I can only advise against booking with this administration and certainly not the house, unless you don't mind that the customers are deliberately being lied to. Unfortunately the holidays were horror for me and my children. To this day I have no excuse or discount, although the manager agreed to send me an e-mail! I also informed Fewo from the beginning. Greetings from Switzerland, Esther
Our stay was good.
The property was good. The neighborhood still have some construction with new homes being built but you could not hear the noise. The pool was great and the house is close to shopping and movie theatre.
A very clean and well laid out house. What you see is What you get... would stay again
Thank you for sharing your feedback. We will pass along the good feedback to our housekeeping team.
The vacation rental is gorgeous, beautiful decorated. It's a single level home great for older adults, the pool and game room is an addition.