Condo, 2 chambres à coucher, 2 bains, (4 adultes)
Salle(s) de bain
Caractéristiques de sécurité
Type de destination
Salle à manger
Piscine / Spa
Arrivée: 16 h 00
Départ: 11 h 00
Aucune fête/aucun événement
Animaux de compagnie interdits
Âge minimal du locataire principal :21
Taux d’occupation maximal :4 (loge tout au plus 4 adultes)
Un remboursement de 30 % est offert si la demande d’annulation est effectuée au moins 100 jours avant la date d’arrivée. Un remboursement de 14 % est offert si la demande d’annulation est effectuée au moins 50 jours avant la date d’arrivée.
Great location, nicely decorated, clean. Really can't think of anything that needs to be improved. Unit manager was great - ran into a problem when we had mistakenly arranged a ride two hours later than actually needed, and she helped us find a car that picked us up in 15 minutes. Already looking at dates for next year.
Luna Encantada H1 is the perfect location to spend a week in beautiful Playa del Carmen. We just spent the past week basking in the sun on the lovely beach just outside our door. The accommodations are impeccable and the service is warm and friendly. We will definitely be back and highly recommend this location for a vacation. Steve is an excellent owner and is extremely responsive. You can't go wrong staying here! Also, the property manager, Edith was very helpful and a joy to work with!
Luna is a perfect vacation spot.
Luna Encantada is the a great vacation spot, close to all the stores, restaurants, etc. We have stayed in various condos at Luna multiple times previously, and found this particular condo to be perfect for 4 people, it is just as pictured. Steve was very easy to work with during the booking process. My only concern before booking, was the comment in another review about the beds being hard, but decided with the convenience of a ground floor unit, we would just deal with it. I was so happy to find that problem has been fixed, with mattress toppers and the beds were very comfortable. There was a seaweed issue during our visit, but this is not the owners fault and they are working very hard to clean it up and it will not deter us from returning. We are looking forward to staying in this unit again on our future trips to Playa.
I loved loved loved Luna Encantada! The condo was beautiful, right next to the pool, the location was everything and the staff were impeccable! Starting the Steven the owner, whose communication was prompt and genuine. The condo was not ready when we arrived but on top of being apologetic he offered one refunded night. Turns out the property manager, Edith, had a crime committed against her the evening we arrived and she still managed to come over and welcome us and remedy linens for the night. And there were many staff throughout the complex, but Jonathan was a standout. My mom has mobility issues and he always was there to assist her and even to his own time to to research medical supply companies to be able to make her stay In Playa better. The condo was arranged perfectly for her space wise. There was at least one shower she could walk into and sit down in. The pool would be the only change where it was not mobility challenged friendly, but we made it work. The restaurants on either side of the condo catered to us daily and when we left, the popular 5th st was only 1/2 a block away.
My favorite things about this complex was meeting people who have come back year after year. I cannot wait to come back to Luna and enjoy this space again and again!
It was a pleasure having you as our guest and would love to accommodate your next visit to Luna Encantada. We are glad to hear that Edith and her team were able to make your stay enjoyable. Thank you for being so understanding and the perfect guests.
WOW, what a little slice of heaven in Mexico.
We have been all over this area of Playa Del Carmen the last 15 years and stayed in a lot of different condo's and all inclusive resorts, this is top of the list. The condo location is spot on if you want the 5th ave energy and very secure. Condo was very clean and updated. Look forward to coming back.
Paradise in Playa del Carmen
This was my first trip to Playa but what an experience! Not knowing anything about the area makes planning iffy but, boy, did I get it right. The condo is ideally located right on the beach and only a block from 5th Avenue. The pictures made the unit look great but, if anything, it was even more amazing in person. The staff at Luna Encantada was very friendly and helpful. Edith, the property manager, introduced herself and helped to make our visit a great one. There is plenty of security and the noise level is very low. The unit was clean and well stocked with towels. Maid service is every other day. The kitchen had 5 gallon water jugs stocked for us. My only complaint is that the mattresses are rock hard. I am used to pillow top and foam mattresses so the extreme firmness was unsettling. If you are planning a vacay in Playa del Carmen, you can't go wrong staying here.
It's always nice to hear our guest enjoyed their stay. Guest feedback is extremely important to us. It helps us better understand what our guests expect, as well as allows future guests to hear first hand from those that have stayed with us. We will be going now in Dec to spend sometime at our lovely condo. So addressing the mattresses will definitely be on my To Do List! Thank you for the feedback.
Steve & Phyllis