Appartamento, 2 camere da letto + letto convertibile (s), 1 bagno, (posti letto 4-6)
Camere da letto
- inglese, italiano
In Primo Piano
Per i pasti
Regole della casa
Animali domestici non ammessi
Feste/eventi non ammessi
Ospiti max: 6
Politica di Cancellazione
Rimborso del 100% per le cancellazioni effettuate 60 giorno prima della data di arrivo.
Danni e Incidenti
Durante il soggiorno, se il viaggiatore o le persone che soggiornano insieme a lui dovessero danneggiare la proprietà, ne saranno loro stessi responsabili.
Could not Stay there!
I contacted the owner ahead of time due to my handicap of MCS and asked if she could accommodate my need for a fragrance free place. She was confident that she could make it fragrance-free. We did arrive late at night, and all arrangements for us to enter by ourselves, were good. But when we did enter the whole place was so strong with what smelled like fragrant cleaners, that I could not stay there. It was interesting that the halls in the apartment building looked clean but there was no smell. We left and had to find another place to stay. I contacted the owner early, as she mentioned she was going away that day and I wanted to catch her and explain what happened. She got angry not just because of the disapointment but also because I called early. I asked for a refund or at least a partial refund. But this was not granted. I had paid for the 4 nights in advance, so we are now out the full price of the stay. It is very important for owners to be honest about what they can or cannot provide. I thought that the communication was good until I arrived and found out that my handicap was not taken seriously. Others that I contacted let me know honestly that they could not accommodate my handicap. I would have been grateful for that honesty here.
In many years of renting through VRBO I have a very good reputation for going out of my way to satisfy, help, and assist all guests before, during and after their stay. Upon this client's request, I asked for all of the information to provide a perfectly fragrance free home and was concerned about her handicap. Fortunately, I had three vacant days before her booked dates and my maid took more than twice the normal cleaning hours, following all of the indications given....using no cleaners of any sort and rinsing only with water all of the floors, linens, towels and removing all soaps, candles and detersives of any sort. We went to any extent possible to satisfy her request for a fragrance free home.
I allowed for a very late check in (midnight). I do admit to have been quite startled and put off receiving a phone call at 5:30 a.m (in 18 years of renting my properties this had yet to occur), .telling me that she could not stay there. She told me she had been driving around all night searching for another place to stay. I later emailed her to tell her that I was sorry that although we had gone to every extent, the property was still not fragrance free by her standards and that if (according to VRBO's policies)she would cancel the reservation I would provide some sort of reimbursement. I never heard back from this guest again and find it completely unfair on her part to accuse me of dishonesty when I tried my best to go out of my way to accomodate her. Leaving a 2 star review in a place you didn't even stay is I what I would call being dishonest and ruining my perfectly excellent reputation that I have worked years going to any extent to provide a healthy, clean environment for my guests and always on call for anything. I don't think this is a fair review by any means and hope that future guests will consider that this guests is aiming to harm my business.
Better than Cinque Terre - Porto Venere and Casa Bella
As fellow VRBO owners, we would like to emphasize that Sarah, the owner of this property, is AWESOME! What a great place, with a great view. A very cozy and comfortable apartment stocked with everything you might need. We wish we could have stayed longer. Thanks, Sarah. Jeff & Pam from Houston.
So sweet of you all to leave such a kind review! Thank you and hope to have you back!!
We received excellent communication from Sarah right from the start and throughout our stay. The apartment was located close to, well, everything! Our goal was to experience Portovenere as though we lived there and this residence did just that. We loved becoming familiar faces at the same place for coffee each morning and stopping at the little supermarket down the street. The best part was retiring to our balcony with a glass of wine after a busy day and listening to the church bells and children playing. Portovenere you are forever in our hearts!
So happy that you all fully took on the village life which is the best part of Portovenere...living like a local!
Great apartment in a beautiful location
This apartment is very well equipped with views over the Gulf of Poets. Sarah and her neighbours are very friendly and helpful. Situated in the heart of the town it was a great location to explore Porto Verne, the Cinque Terre and surrounding area. Ferries and buses definitely the best way to travel!
I truly appreciate that you took the time to review my property and hope that you will consider coming back sometime soon!!! Grazie