Floors 11 and 12 are exclusive for those who book through another website. Other rooms (which were given to us at first) were of a much lower quality in terms of room size, bed quality and size, and no coffee machine. We had to wait for the manager for a couple of hours to change our rooms to any in the 11th or 12th floor which eventually happened. I'm contacting Expedia customer support regarding this discrimination.
宿泊されたお客様
2021 年 4 月に 1 泊滞在
8/10 (良い)
Waleed
2021 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was clean and comfortable
Staff are friendly
Location was near the mosque
Parking was unfortunately paid
Waleed
2021 年 2 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
2020 年 9 月 29 日
宿泊されたお客様
2020 年 9 月に 1 泊滞在
6/10 (普通)
Medhat
2020 年 2 月 19 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Over Rates - but Good location
Beds were uncomfortable. Room was extremely noisy, street construction can be heard inside the room, neighbors noise (Even their door bell) can be also heard, definitely rooms are not well sealed. Housekeeping response is very slow, we called for room cleaning and they didn’t come. We requested extra towels several times but they never brought them. Called for concierge to pick up our luggage for check out they said it will take them some time to come, so I had to carry the bags myself. Breakfast variety is excellent, but food quality is average. ventilation in the restaurant is extremely bad, so every time we went there our cloths catch the smell. No wifi was working in the hotel, not in the room- not in the reception... very annoying! The mattresses and pillows were extremely uncomfortable. Furniture and toilets extremely outdated. It gets very messy when you take a shower. Front office staff can disappear sometimes. Good things: location is 5 minutes walk to Haram and to ladies entry to mosque. 4 beds in the room was very nice. Room A/C was very nice. Water pressure in shower is good. The minibar fridge Cooling is extremely good. Elevator staff are very nice and helpful. Baskin Robins is available in the lower floor (though it was closed most of the time).
Medhat
2020 年 2 月に 4 泊滞在
6/10 (普通)
宿泊されたお客様
2020 年 1 月 16 日
良かった点 : 清潔度、設備とサービス
The parking of cars is expensive and not included in reservation, although its included in the application of expedia !!
宿泊されたお客様
2020 年 1 月に 1 泊滞在
8/10 (良い)
Mohammed
2020 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mohammed
2019 年 12 月に 1 泊滞在
10/10 (非常に良い)
muhammad
2019 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
muhammad
2019 年 12 月に 4 泊滞在
2/10 (非常に不満)
Suzan、 Jeddah
2019 年 9 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When I come to first time and It’s was so dirty, and so rude !!
Suzan
2019 年 9 月に 3 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 6 月 22 日
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Noisy neighbors
Most rooms has more people from its capacity
宿泊されたお客様
2018 年 6 月に 1 泊滞在
10/10 (非常に良い)
Muhammad tahir
2017 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muhammad tahir
2017 年 7 月に 2 泊滞在
8/10 (良い)
MARWAN
2017 年 7 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Large rooms and close to haram
Nice place with great location.. the room was spacious and could accmodate up to 6 people
MARWAN
2017 年 6 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2017 年 7 月 1 日
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
تقيم الفندق
الفندق جيد جدا ولاكن الخدمة والنظافة سيئة جدا .
宿泊されたお客様
2017 年 6 月に 2 泊滞在
6/10 (普通)
mohammed
2017 年 6 月 16 日
気になった点 : スタッフとサービス
تاخر بتسجيل الدخول
حب خشوم عشان تنزل للمواقف
فطور لا باس به
السحور سيّء مع مرتبة الشرف
الموقع رائع
سرعة تسجيل الخروج
الغرفة فسيحة (غرفة لاربع أشخاص)
mohammed
2017 年 6 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2017 年 6 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location , near to Haram
Happy with the services
宿泊されたお客様
2017 年 6 月に 5 泊滞在
8/10 (良い)
firas
2017 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
فندق راقي ..يعيبه مواقف السيارات
الفندق جميل جدا ..وديكورات الغرفة راقية جدا ومن افضل ما شاهدته بفنادق المدينة ..مساحة الغرفة صغيرة وهذا طبيعي تقريبا .كل ماتحتاجه من محلات تجارية تقع بجوار الفندق ...الذي يعيب هذا الفندق هي المواقف الخاصة بسيارات النزلاء ...حيث ان مبنى الفندق مشترك مع فندقين آخرين ..فتكون من المحظوظين ان حصلت على موقف لسيارتك الخاصة ...وهذا يعتبر مشكلة كبيرة لمن ينزل به ولديه سيارة ..
firas
2017 年 4 月に 1 泊滞在
10/10 (非常に良い)
Muhammad
2017 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
yes its very comfortable and close to masjid and
yes its very comfortable and close ny masjid and shopping
Muhammad
8/10 (良い)
Ibrahim、Egypt
2017 年 5 月 1 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Pleasant stay
The hotel is close to female prayer gate, clean, breakfast buffet with a lot of variety
Ibrahim
10/10 (非常に良い)
alhaji nasiru
2017 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Hotel , nice people and fair price
Hotel was good and Mr Ayman was very helpful , only problem was checking in took a long time as hotels.com booking ref and thier own internal ref is different but any way it was sorted out. Given a bigger room
alhaji nasiru
2/10 (非常に不満)
宿泊されたお客様
2017 年 4 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Is this a 5 Star Hotel? NO NO NO NO NO 5 times NO
I booked this hotel thinking it's a 5 star hotel so service and rooms will be up to standard! I was wrong!
BAD POINTS
1) I went to reception desk and asked for a porter - the Arab staff could not understand - there were 2 of them and I passed my Expedia booking confirmation print out. They could not make out anything of it - even when I pointed out the reference number. I told them it was booked more than a month back and its confirmed. They took ages to get me a Porter (as they only know the word Bell Boy for them) - whilst Taxi driver waited over half an hour!!!
They told me for the booking I need to see Reservations manager as it's not on their system! I told them search by my name BUT they refused to listen. The reservation manager was on lunch so I had to wait.
When the reservation manager came (Waqas) he was very helpful he went to desk and found my booking on the system! There was another Arab worked who came at same time as Waqas and he was very good as well as he could communicate well enough to figure out my situation.
2) We got our room after over an hour wait!!!
3) Room was not clean and there were pins on the floor which are fatal for any Diabetic person! Room decor very poor worn down. Nothing was 5 star except for the lifts!
4) All staff very slow and looked fed up!