Vrbo New Listing 3k Earnings Guarantee Terms

If you are the owner or property manager of a vacation rental in select areas of the United States, you may qualify for the VRBO new listing earnings guarantee. If you and your property listing meet the criteria in this document and you complete at least five guest stays before October 1, 2019, VRBO guarantees that you will earn at least $3,000.00 in total payments. If you earn less than $3,000.00, Vrbo will pay you the difference.

PLEASE NOTE: These terms and the guarantee do not automatically apply just because you have created a new listing. You must actively indicate your agreement to these terms by following the acceptance method provided on vrbo.com/earn3k. Of course, you must also create a new property listing on vrbo.com and agree to follow all the terms and conditions presented during the listing process, including but not limited to, VRBO’s general terms and conditions, payment terms, privacy policy, and marketplace standards. 


Own or manage a home in an eligible area. The earnings guarantee will only apply to properties located in one of the following cities:

  • Boston, Massachusetts
  • Chicago, Illinois
  • District of Columbia
  • Nashville, Tennessee

In addition to complying with all terms and conditions and marketplace standards, the home must be similar to the other homes in the area with regard to overall upkeep, appearance, and taxable value of the structures and improvements located on the property. 

Be a new owner or property manager and create a new property listing. To qualify, you may not have used vrbo.com or any other rental marketplace owned or operated by HomeAway.com Inc., or any of its affiliated business entities to list rental properties at any time during the past twelve months.  The property itself must also be new and not have been listed for rent on vrbo.com or any other rental marketplace owned or operated by HomeAway.com Inc., or any of its affiliated business entities, at any time during the past twelve months. If you used one of our sites to rent properties more than a year ago, or the property was listed on any of these sites more than a year ago, you can list the property again and it can qualify for this guarantee.

Comply with local laws. Short term rentals are subject to local laws that provide who may rent their property and how such rentals may operate. These restrictions may include how many days a property may be available for rent. Review your local laws to find out if your property may be made available for rent and the requirements with which you must comply. Many cities require a license before renting and some only allow renting of your primary residence. Failure to comply with your local laws can expose you to penalties and is a violation of these and the general VRBO terms.   

Bookmark the registration page. If you ultimately need to file a claim for payment, you will be able to access it at vrbo.com/earn3k. 

Publish your new listing. You can contact VRBO Partner Success agents if you need help completing and publishing your listing.   

Set your rental price.    VRBO does not dictate any rental price. VRBO offers suggested rental pricing based upon aggregated rental data in the relevant area and owners and property managers are free to take this suggestion into consideration when setting their own prices to suit their own business needs. While you may choose any price you like, VRBO is not required to make any guaranteed payment if your price selection indicates an attempt to drive away rental opportunities, fraud, or bad faith on your part.

Complete five stays before October 1, 2019.  All five bookings must be made and paid for via the VRBO.com platform. The guarantee amount is premised on at least five bookings and under no circumstances will a payment be made to any owner or property manager who has obtained less than 5 fully completed stays at the property before October 1, 2019. If you or your guests cancel a booking, you refund rental fees, or if the rental does not take place for any reason whatsoever – including, but not limited to: fraud; government actions; natural disaster, or;  internet, website, or software unavailability or technical issues - that booking will not be counted towards the five completed stays necessary to qualify for the guarantee. 

Submit a claim if you received less than $3,000.00 in total payments. VRBO’s records of your rental fees and payments will be the official tally of your rental income. If you have received less than $3,000.00 in total payments, you must complete and submit a claim form to VRBO no later than August 31, 2019. You may submit a claim form at www.vrbo.com/earn3k. VRBO will not make payments based on late, incomplete, or inaccurate information and submitting such a claim will result in denial of payment.  Once your claim for payment has been evaluated, a VRBO representative may make reasonable requests for additional information or documentation to demonstrate your compliance with these Terms. You must cooperate with VRBO in all such requests or you will forfeit your payment. VRBO will diligently process requests for payment and communicate with you regarding the status of your request, but it may take several weeks to approve the claim. If the claim is approved, you will receive payment via check roughly 20 to 30 days after approval. You are solely responsible for all taxes associated with any payments made under this guarantee and you may be required to submit a W9 form prior to receiving payment. VRBO will not issue checks for amounts under $10.00.

Act in good faith. This guarantee is only available to homeowners and property managers who are seriously interested in attempting to enter the short-term rental market. Vrbo will not honor claims that stem from fraud, collusion, or egregiously underpriced properties.   

These Terms are governed by the laws of the state of Texas, regardless of where you live and you agree to be subject to those laws in the event of any dispute related to these Terms. You also agree to follow the dispute resolution procedures set out in the general VRBO terms and conditions presented when you list your property, including waiving your right to a trial and agreeing to arbitration instead.