Hus, 3 soverom + Cabriolet seng (er), 2. 5+ bad, (soveplass til 6-8)
Esther, Ocean Sky Property management
Tjenester på stedet
Maks antall gjester: 8
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We were very disappointed with the condition of this property. The upstairs toilet was clogged; three electrical outlets in the kitchen did not work; the refrigerator leaked water; the carpets were stained in several rooms; the walls were scuffed and stained; the track for the vertical blinds was broken; the downstairs lamp was broken; and the general condition of the house was shabby. I attempted to explain this to the property manager who reasoned that she had just painted the property, we got a good deal on it, and I should have reported the problems sooner. She was generally rude and refused to accept anything I told her as the truth. I took pictures of everything mentioned above and will be happy to provide those to your company. Speaking of pictures, nothing on your website matches the current condition of the house. I've stayed at several properties through Vrbo but will probably try someone else next time. I demand to be refunded the amount I paid for this rental. Contact me to discuss further, thank you.
This traveler stayed 4 nights. On the 4th late at night, the traveler texted me and complained about the toilet being clogged and asked money back.
I asked him if I could go to the property, and he told me that he was outside of the house and hung up the phone on me.
House was very clean, toilets were all working good, all the outlets in the kitchen were working, all lamps were working, walls didnt have any stains before this traveler checked in.
Upon checking the house, I found that the kitchen electrical outlets were working, walls were clean and not stained except there was some small pen marks on the wall close to the carpet and the blinds were not broken.
However, I found that the carpets were heavily stained in dirt in the master bedroom, lamp in the master bedroom was broken, and the toilet was clogged in the upstairs bathroom. I called the plumber, and the plumber spent a long time clearing with a snake and stated in writing that something hard that was not supposed to be in the toilet was clogging the toilet and I ended up replacing the toilet.
I take cleanliness very seriously.
House is clean and toilets are checked everytime before a new traveler checks in.
This property looks better than the pictures, and bedding looks different but better because we rotate 3 different beddings on the bed and we update beddings with new ones frequently.
Broken lamp was replaced with a new one in the master bedroom. Carpet was cleaned in the master bedroom and the dirt came out easily.
Toilet was replaced with new ones. I replaced the refrigerator with a brand new one in the kitchen. (Kenmore Stainless steel from Costco). We have 2 newer refrigerators in this property for travelers convenience. (One in the kitchen and one downstairs.)
I am always courteous and never rude to our travelers.
My cleaning crew has been working with me for past few years and they are very professional and have pride in their excellent work.
We were so excited to go away with our daughter, son-in-law and our 4 grandchildren. Unfortunately the house was not maintained well at all. The coast does take its toll on homes, but this was ridiculous. The trash was overflowing on the side of the house when we arrived, that explained the army of ants that resided mainly in the kitchen and on the peripheral areas. After cleaning the kitchen, putting the groceries into a refrigerator that has no front to any of the drawers or door shelves, we just decided to make the best of it. But when we came to all the negative notes taped everywhere about not using this or that piece of furniture it was just too much. Then more than half the light bulbs were burned out, broken deck chairs, no cable (screen said to call the provider!), bottom dishwasher rack has no wheels, rancid oil found in cupboard (more ants), says it sleeps 8 but the "roll-out" couch is in the dining room with no room to unfold! The dining room table has unstable legs. No top deck because it's unsafe due to lack of maintenance. There was no welcome or information booklet.
This house needs some serious TLC, and major maintenance - it's just the cost of owning a rental property. We have stayed at 10+ beach houses on the coast of California but have never experienced anything like this. Not a true presentation of what you will get with this house. This house should be condemned! Hoping you will print this true review - we would not have rented it if we knew the truth.
We really just needed somewhere to sleep since we knew we where going to be out at the car show in Santa Maria all weekend but it was great. Clean and worked for our group. The property manager is super nice. I thought it was a little odd that a good amount of items had labeles saying do not use, I think if the owner doesn’t want people touching they shouldn’t have it in the property but that’s beside the point. Overall great house would consider renting again for next years trip back south for The Santa Maria Cruise and Car show we love to come down for.