- 100 % tilbakebetaling hvis du avbestiller minst 30 dager før innsjekking.
- 50 % tilbakebetaling (minus servicegebyret) hvis du avbestiller minst 14 dager før innsjekking.
- Ingen tilbakebetaling hvis du avbestiller under 14 dager før innsjekking.
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Maks antall gjester: 3
Quite lovely but cleaning expectations were not well received.
Whilst there was a lot to like about the property, I was most disappointed and somewhat insulted to have been charged a cleaning fee but still be provided with written guidelines in the cottage expecting me to take the sheets off the bed and put them and the other linen/towels into the washing machine and wash them, ready for the cleaner to just dry them. Additionally I was advised to kindly vacuum the property before leaving. I believed those requests would have been accounted for in my 'pre-paid cleaning fee'.
As my little dog is a Cavoodle, non- shedder and I had taken my own covers for furniture due to the wet weather, this seemed highly inappropriate. The owners were lovely but this cleaning issue did influence my overall experience negatively.
Guests need to read the instructions we send when they book. The guest phoned to ask for the address and where to access the key, having alreadyarrived in Mudjimba so it was obvious that the information sent was not opened.
The original message from me to guests when they book contains loads of information .about the cottage and Mudjimba, including access to the property, parking etc and where to find door keys.
Reading the information when you book and before you arrive is very important to prevent misunderstandings. We want guests and their pets to have a great time!
Additonally, our lovely guests get a 5 star good communication rating when we review their stay, by bringing up these issues during their stay rather than after leaving... when we have no chance to recity any issues.
In this instance, for example, we could have advised that if the guest did not want to vacuum after their pet, or put the washing in the machine (and press the start button,) that would be fine (sometimes guest do ask to be excused if they have mobility problems). Guests can offer an extra $30 if the cleaner would be required for another hour (stripping bed, loading waiting for the machine to finsish and doing a doublle vacccum if there are pets) and that would have been no problem at all. Hope this helps future guests!
Australia Zoo, Mt Coolum, Maroochy River, og buss nordover til Coolum og Noosa, buss sørover til Maroochydore.