Luxury Coastal Retreat Port Stephens- 400 m od plaży
Udogodnienia dotyczące bezpieczeństwa
Przyjęcia nie są dozwolone
Palenie jest zabronione
Zwierzęta nie są akceptowane
Dzieci są akceptowane
Maksymalna liczba osób:6
Zasady anulowania rezerwacji
Przysługuje zwrot 100% kosztów w przypadku anulowania rezerwacji na co najmniej 60 dnia przed datą przyjazdu.
Great Location!! Needs work
Pretty disappointing. The photos on Stayz
are nothing like what we booked.. Spa did not work, rusty kettle, mould in fridge, no locks in toilets and bathroom, only one set of keys. The property needs a thorough clean internal and external. We spent half an hour cleaning BBQ and there was no gas.. The only positive is the views. Very overrated to what we paid..
In your text on the day of your departure you wrote: "Thank you for allowing us to stay at the house. The views from the apartment is (sic) magnificent. Location is fantastic. The apartment location in the complex is very good next to the pool and the communal bbq."
On your first full day after arrival you had raised a number of issues including a mark on the kitchen splash back where a clock battery had leaked and had splashed on to the kettle below ( rather than it being rusty). We also acknowledged some recent marks on the rubber lining of the freezer door. In response cleaning services were organized immediately for you . Cleaning took place within a couple of hours of your call to address any issues you might have had. Extra towels were also delivered to you.
We do have professional cleaning services and as attested by previous reviews to have had these few issues was extremely unusual.
Although you believed that the outdoor spa on the terrace did not work, as advised to you, this was not the case. It did and does work following instructions written in the folder. The BBQ was clean and unused prior to your visit. In conversation with you later when you texted that there was no gas you were advised that one could be obtained at any petrol station and we would be happy to reimburse the cost. We also advised you on the availability of the communal bbq above the pool and the gas stove as options in the interim. We did not hear back from you until the day of your departure at the end of your week when you texted :" We did thoroughly enjoy ourselves and hope that you don't take our comments negatively"
We accepted that there were some minor issues at the beginning of your week long stay but these were addressed immediately.
Great location, really pleasant and clean rooms,
Believe everything you read about this charming place. We so enjoyed our stay there and I hope to return
Thanks Zahra. I'm glad you greatly enjoyed your stay and agree it's a stunning location where you can do as much or as little as you want to do. Rest up and soak up the views or out and about exploring this beautiful coastal area. It will be a pleasure to see you return. Kim
The property owning looked after us a lot and made us feel very comfortable!
The property had everything, all
Utensils which was very helpful.
The look out from the property was beautiful
Activities where very close by, Kim had a very helpful folder full amazing places we could visit.
We will definitely be back !
Thank you Monaa.
I'm glad you enjoyed your stay so much and were delighted by our beautiful property and its amazing views. We appreciated the respect you showed our property and the fact you left it clean and tidy on your departure. We would be happy to welcome you back for your next visit. Kim
Great Property and Fantastic Views
Property was clean, tidy and all amenities. Fantastic birds eye view. Pool and Spa was fantastic. Will book again in the future
Thank you xuan khoa. It was a pleasure having you stay. Glad that you enjoyed everything our property offers. We look forward to seeing you again. Kim