Ocean & City Views, Level 17, 5GInternet At Mantra

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced at check-in. Unfortunately, there was a technical glitch on our side at the time, which affected our ability to respond promptly to your calls and emails. We completely understand how frustrating this must have been, especially after arriving with your group. Please note that your full refund has already been paid & acknowleged, and we hope this helps resolve the matter fairly. We truly regret that this issue impacted your stay and your first impression of the property.