Residência Urbana, 3 Quartos + Loft / Escritório, 2. 5 Banheiros
Clare Mc Ternan
- Idiomas :
- Inglês, Francês
Tipo de Localização
Sala de jantar
Regras da Casa
Ocupação máxima: 8
Política de cancelamento
Nenhum reembolso é oferecido em caso de cancelamento
There was no internet access for 2 days at the property, heating system out for 1.5 days.
When I booked this property I was told by the agent that it was very close to Park City skii area (she said only 5-6 minutes.
It took over 15-20 minutes (close to 10 miles) to reach Partk City skii area.
No grocery or other stores were in the vicinity.
I would like to speak to a representative for partial refund for a poor experience staying at this property.
Please also let me know how I will be refunded for the security deposit.
Hi Reza, I think you may be confused about the booking. You booked directly online without ever contacting me so not sure what agent you are referring to. Our location is clearly described on the listing. We are about 15 minutes drive from Park City but just a few minutes from the Deer Valley Jordanelle gondola. Our house is less than a mile from the gondola and is very convenient for skiing Deer Valley, but a little further from Park City, that is true.
Regarding the other issues, I would like to clarify. Specifically, on Thursday, you contacted me regarding a problem with the Internet connection. I asked you to check a few things when you got back to the house. When the trouble shooting did not work, the very next morning I had somebody come to the house and resolve the issue. I checked back with you that evening and you said everything was fine. On Saturday morning, you said there was a problem with the heating. You left to go skiing and when you arrived back in the afternoon, again the issue was resolved. Usually everything functions fine at any given property but every now and again, something stops working and is beyond our control. When this happens, all we can do is rectify the situation as soon as we possibly can and that is what I did in this case and I think you know that. If you look at my other reviews for this and other properties, you will see that I have a history of being responsive and diligent in all my dealings with guests.
Finally, regarding your security deposit, it was refunded to you within the specified timeframe.
Our stay at Clare's townhouse 2/4/20
Great location with beautiful view of the lake and mountains in this wonderful anf comfortable townhouse. We will visit again.
It was lovely having you stay, Sherry and thank you for taking the time to write a review.
Great Condo for Family Ski Vacation
Highly recommend this 3 bedroom condo for Park City area ski location. Located at the Deer Valley gondola and only 15 mins from Park City mountain resort. Lovely views of lake and mountains. Master suite is very spacious. Two additional full bedrooms and a second bath. The condo is fully furnished, much nicer than any unit we've rented before. The kitchen has everything we needed. The owner provided a generous assortment of start up supplies and was very responsive to our questions. Thanks Clare for helping make our vacation special.
Thanks so much for taking the time to write a review, Ross. It was lovely having you and family stay with us!
Another great visit to Park City!
This is our second year staying in this townhome. We had four adults and three kids under six and the accommodations couldn’t have been better.
Great to have you back again, Patrick and so glad you enjoyed the trip. Thanks to plentiful snow, skiing has been fantastic this year! Thanks for your nice comments! Look forward to having you back next time.
LOVED our 9 month stay! Great Views!
The LeSueur family enjoyed our stay from 05/21/2018 through 12/15/2018. The house had everything we needed, plus great views of the mountains, and lake. Our family went to Jordanelle Lake every weekend (only minutes away). I loved sitting out on the deck in the evening, as it was very relaxing ! Beds were comfortable, and Master Bedroom fantastic! I would recommend visiting! Clare, owner/manager, was very accommodating. Thanks for the stay! LeSueur Crew.....