Mas Le Chêne - Localização ideal perto de uma vila, terraços, jardim, cozinha exterior exterior, banho escandinavo
OVO Network - Mas le Chêne
- Idiomas :
- Inglês, Francês
Elementos de segurança
Piscina / Spa
Serviços no local
Regras da Casa
Não permite festas/eventos
Permite animais de estimação
Idade mínima do locatário:18
Política de cancelamento
Entre em contato com o proprietário ou revise o contrato de aluguel ao reservar um imóvel.
Estelle, the manager of the property was the highlight of the experience. She was courteous and welcoming, waiting for us until 18:30 to check in as we were coming in from the Cote d’Azur. Unfortunately, the property itself was a massive disappointment. We had expected from the the reviews and pictures a beautiful property and we had been excited and looking forward to the vacation. At the very least, we expected a minimum of cleanliness and decent upkeep. For the amount that we paid (almost EUR 400 / night in the middle of August), we could not help but feel taken
advantage of, treated for fools. A few examples: (1) the A/C in our bedroom leaked water and in the middle of the night woke up to find a pool of water on the floor, almost overtaking the baby bed for our newborn; (2) the cutlery and utensils in the kitchen were old and worn, with some showing rust; (3) the shower curtains were dingy and moldy.; (4) every other chair in the property was broken or in bad disrepair; (5) the pool was covered in mosquitos, dragonflies, and wasps, and I had to clean it in advance to allow my daughter to swim; (6) the mattresses and bedsheets felt ten years old and covered in dust. To top it all off, expecting serenity and quiet in beautiful setting in the Provence countryside, we had neighbors (Mas Baccarat) blasting rap and hip-hip throughout the day. In summary, it was utterly deplorable. We were so disappointed with the property that we decided to leave on Wednesday morning (although our rental was through Saturday morning) and just write off the rest of the week, and try to salvage what was our left of our vacation somewhere else. Save your money and aggravation and look elsewhere for a place to stay.
Dear Mr Viergutz,
the OVO Network team would like to apologize for the delay of this reply to your testimonial. We were waiting for Estelle the manager to come back to us in regards to your comments, but she's had to face a very difficult family situation and wasn't able to answer all our questions until now.
We are aware that you tried to cancel your booking in a delay too short for you to get refund of your first payment (as per your contract with the owner) and that you decided to come to the property anyway. Maybe this started your experience on the wrong foot? We've had nothing but positive comments for several summers about Mas Le Chêne.
The A/C situation was dealt at the time you mentioned it to Estelle. Note to future guests : we recommend that in the bedrooms the A/C is not turned on all day (for ecological reason first of all, and secondly because it might lead to small leaks due to overheating the cooling system).
The pool : the manager ensures that the pool is cleared of any insect prior the guest arrival, but since guests arrive from 4pm it might happen that the pool was cleaned in the morning. Since it's an outdoor pool in the middle of nature, it's only but normal that some insects fall in the water.
Cutlery and utensils : the owner stayed at the property shortly after your stay and inspected the kitchen. Apart from one or two knives she decided to replace, there was no sign of rust. She stays very often at her property and wouldn't want this for herself either.
Chairs were broken : the owner and manager didn't find anything of the sort. If you have any photos to send to us, please send them to us using the official website of the property and we will advise the owner to replace any broken items.
Mattresses and sheets covered of dust : the property was rented all summer and laundry made every single week. There is no way the beds could have been covered in dust.
Neighbors : the neighbors are hardly ever staying at their property and they are not the type to listen to loud music. If this happened as you state, why didn't you contact Estelle the manager? Her role is to help guests to have the best time possible at the property and she would have happily helped you.
The OVO Network team is working hard for all our guests to have an incredible experience wherever they decide to stay. We encourage people interested in booking with us to contact us to make sure they book the ideal property for their group.
Calme et sérénité, mais...
Nous avons apprécié le calme et la nature entourant le mas. Manger sous les chênes, prendre l'apéro devant les vignes, jouer à la pétanque...un bonheur. Cotignac est un magnifique village. Le seul problème est la propreté et l'organisation de la cuisine ( mini frigo qui gèle, peu de lumière, lave-vaisselle qui ne lave mal, portes extérieures qui s'ouvrent constamment...). Le mas aurait besoin d'un peu d'amour.
Merci beaucoup Louise pour votre commentaire détaillé et constructif. L'équipe OVO Network le fera passer à la propriétaire des lieux afin qu'elle s'attelle à régler les détails mentionnés. Nous sommes ravis que vous ayez autant apprécié votre séjour en Provence dans votre location OVO Network.
Aix en Provence: 45 km
St. Tropez: 60 km
Mar: 60 km
Lake: 15 Km
Rio: 15 Km
Lojas: 5 Km
centro da cidade: 5 Km