Lella was extremely helpful from the beginning. She was proactive about communicating with us and helping us with checking in, including being very flexible about arrival times. The apartment is huge, beautiful, and extremely well-located. The rooms are spacious and well appointed, the beds were comfortable, and the kitchen had everything you'd need. It's just outside of the old city and has building entrances set up to allow easy access to both the lower part of the city and castelletto, one of the lovely neighbourhoods up a hill. We didn't use the parking, but there's a garage on the lower floor of the building, too. Lella had prepared a whole dossier of useful information on Genoa and the surrounding areas. And she lives nearby and was around and available for any questions we had during our stay. And as final touch the cake that she had made to welcome us was hugely enjoyed by all of us, especially my son. We would 100% come back and stay here.