Acolhedor apartamento maravilhoso com SUNSHINE TODO O ANO !!!
- Idiomas :
- Inglês, Francês, Alemão, Espanhol, Português, Sueco, Finlandês
Casas de banho
Elementos de segurança
Tipo de Localização
Sala de jantar
Piscina / Spa
Regras da Casa
Não permite crianças
Não permite animais de estimação
Ocupação máxima: 2
Política de cancelamento
Reembolso de 100% em caso de cancelamento, pelo menos, 60 dias antes da data de chegada. Reembolso de 50% em caso de cancelamento, pelo menos, 30 dias antes da data de chegada.
Cleanliness and bugs
The initial approach was great, and the owner was very helpfull with everything. However the first night when I got there the bathroom was full of tiny little bugs (like flying termites or flying ants). I took some photos and sent to the owner which said she would take care of it the next day.
The next day we had someone go to the property and clean everything and another person see if the problem would continue, seemed like it was resolved.
The following days I kept finding those bugs here and there (near bathroom, or even in bed) but it was a small amount compared to the first night and I didnt bother to complain again.
In my last night, I was getting ready to sleep when my girlfriend found a bag between the matress and the headboard. Turns out it was some cream and condoms. They had text in some foreign language so I would assume it was from previous tennants, what is odd is that the property was cleaned before I got there and even the day after the bugs. How can someone change sheets and miss the bag there twice. I have also taken photos from the contents of the bag.
After contacting the owner she was very defensive and implying we planted it there (used stuff in a foreign language?). Then somone I met during the bug incident took over the conversation and was much more understandable of the situation. It was not a great experience overall though.
Thank you for your stay and for reviewing my property. I would like to apologize once more about the seasonal flying ants in your bathroom upon your return from dinner during the first night of your stay. When you called me that evening at 11pm telling me you wanted to leave due to the insects I was very concerned. Therefore a professional was hired the following day to investigate the cause of the issue. As he explained, the insects in question are harmless flying ants active during the summer in many countries, including Madeira and mainland Portugal. They are attracted by light and it s not rare that they fly in at night if the door/window is open and lights are on. I completely understand they are inconvenient to have in your bathroom and to ensure your comfort, housekeeping service was provided immediately the following morning. The technician who was sent there, asked for any further episodes to be reported as it is important to investigate further, if this was the case. However, on multiple occasions we were in touch thereafter when I enquired your welfare, I was assured nothing further had happened and that everything was ok. Had I been aware, a further inspection would have been carried out. My guests comfort is my utmost priority.
After the check out, to my surprise I received a phone call from your girlfriend at 10pm, which was 11 hours after you had left the apartment, stating that some unwanted items as described by yourself in the review above, had been found during the night prior to your departure. As a natural reaction I questioned why such a serious matter was not brought to my attention immediately, as we had been in contact several times throughout your stay and as I had also earlier been contacted by phone at night , due to the flying ants. However, I did not receive an answer but only a request for a full refund. Housekeeping service was provided to the apartment prior and during your stay and the apartment was throughly inspected before your arrival, as it always is the case.
Im disappointed to hear you did not enjoy your overall stay.
Wishing you the best in your future travels.
Umas super férias na Madeira num Apartamento Simpatico cheio de Luz que merece 5 estrelas
Simpatico apartamento muito bem situado em que podemos usufruir da Vista para o Mar. Um apartamento para duas pessoas que está recheado de tudo o que nos faz falta, muito bem situado . A Senhora Annikka muito simpatica desde o primeiro momento e sempre pronta quer por Telefone ou email a resolver todos os nossos desejos. Para a Sra. Annikka 5 estrelas. Umas super férias na Madeira num Apartamento Simpatico cheio de Luz que merece 5 estrelas. Iremos sempre voltar.
Muito OBRIGADA pela sua estadia e pela sua revisao de 5 estrelas. Fico super contenta saber que gostaram da sua estadia aqui na Madeira, do apartamento e da localizacao.
Sejam sempre muito bem vindos de volta!
Traumhaftes Appartement mit tollem Balkon
Wir hatten eine tolle Zeit in dem Appartement. Die Lage ist ziemlich gut. Zum nächsten Supermarkt sind es 10 Minuten zu Fuß. Man kann problemlos nach Funchal reinlaufen (40 Minuten). In dem Appartement war alles vorhanden, was man sich nur wünschen könnte: Waschmaschine, Föhn, Kaffeemaschine, Wasserkocher und und...
Wir waren sehr zufrieden und würden wieder kommen.
Thank you for your stay and for your detailed review.
I would be very happy to welcome you back any time!
Tolle kleine Wohnung, in der es an nichts fehlt
Die Wohnung ist liebevoll eingerichtet und ist mit allem ausgestattet, was man braucht. Unsere Vermieterin hat sich sehr gut um uns gekümmert und alle unsere Fragen beantwortet. Wir hatten zwei sehr schöne Wochen in dieser Wohnung. Einziger Nachteil ist der nicht so gute Zustand der Gesamtanlage, um den Außenpool sind wegen Baumängel Absperrungen angebracht und Teilbereiche der Terrasse waren ganz gesperrt.
Thank you for your kind review. It was a pleasure having you staying in my holiday apartment.
Wishing you all the best!
This wonderful little apartment was a dream to stay in. Annikka has thought of everything you could possibly need and more besides. There was lots of information in the apartment for things to do in the area. I requested extra pillows before arrival as i need extra for medical reasons and Annikka made sure that more than enough was available. We would have no hesitation at recommending the apartment or staying here again ourselves. Thank you for making our stay such a perfect holiday. x
Thank you very much for your warm and great review. It was my pleasure to host you and I m very happy to hear you felt comfortable and cozy during your stay. Kindest regards!
Entrada para o mar apenas 5 minutos e centro comercial mais próximo com grande supermercado, cinemas, cafés e muitas lojas apenas a 10 minutos a pé do apartamento.