Casas de banho
Elementos de segurança
Tipo de Localização
Piscina / Spa
Serviços no local
Política de cancelamento
Política de Disponibilidade disponível contactando o proprietário no momento da reserva.
Danos e despesas adicionais
Será responsável por quaisquer danos à propriedade causados por si ou por outras pessoas que façam parte do seu grupo durante a estadia.
Regras da Casa
Crianças são bem-vindas
Não permite animais de estimação
Festas/eventos não são permitidos
Ocupação máxima: 18
Idade mínima do arrendatário: 18
Mountain house is great for Families
We enjoyed our stay at Mountain Haven. It was clean, plenty of towels (toilet paper and soap) for our 13 guests. The children, ages 7-14, loved the game tables and the hot tub. The outdoor tables on the high deck was a favorite for the adults and children during meals. There were only 2 small problems: the dryer was very inefficient (drying took at least 3 cycles) and a piece of wood on the side of the pool table (screws were stripped) fell on my grandson's foot. We would definitely go to Asheville again and stay at this house.
Good Start, Not So Good End
We stayed in this house with multiple families. Overall, we had a good time altogether, the house met our needs and we loved the location. However we would like to share some of our negative experience as below:
- Check-in time is 4pm, checkout time is 10am. We found the checkout time a little bit early. I called the property manager to give us 1 more hour for checkout, explaining that we are multiple families and there are kids... However she refused to accommodate and told us that cleaning crew will be there in 10am for the new guests. I am sorry to say this, but given 6h of difference between checkout and checkin do they really need to send the cleaning crew right at 10am. To be fair, she was correct; the crew came to the driveway right at 10am... We were able to leave the house at ~10.50am and they charged us for every 30 min. after 10am. In short, I am sorry to say this but checkout experience was terrible.
- There were no extra sheets.
- There were no extra paper towels.
- Except for the rooms in upstairs, the rooms are cold in the middle of the summer.
- The vacuum cleaner was not working.
- The grill was not clean.
- There were some bugs in the basement.
The description of 'Luxury and 5 star' is misleading.
The size of this property and configuration of the bedrooms worked very well for our family and we enjoyed the layout.
However, this home is in need of some TLC. We called and received prompt maintenance on the lower level. It was absolutely freezing down there and no one could use it for relaxing. My son's family was sleeping there with multiple space heaters running and blankets. Upon arrival, we had to empty the dehumidifier! Maintenance (Brent) came with additional space heaters. He also cleaned the filter on the air purifier because it had stopped working. After he left,. we noticed a huge corner in the basement had a bulging in the corner indicating a water issue. Also, the sliding door locks do not work...there's only a pole for security.
We showed Brent where the deck needs to have several boards replaced. Due to safety concerns, we did not feel comfortable using the deck either especially with small children..
The family room couch on the main level has feathers coming through the cushions and caused allergy symptoms for many of us. Plus it wasn't clean and was sagging. So, the only seating available for the 10 of us was the dining table area and the 2 denim covered chairs.
The notebook said there were 2 thermostats...but there's only one according to maintenance. This did not control 3 levels of living at all..no one was comfortable.
The kitchen was great! The appliances and cookware need to be looked at being repaired and/or replaced. For example, the handle on the oven door is broke on the right side and most frying pans are scratched and unsafe to use.
This property has great potential. Overall, this is not what we considered to be a 'Luxury 5-star' rental. Please feel free to contact us if you would like.
Thanks - Denise
Biltmore Estate, Turistas Asheville Baseball, Blue Ridge Parkway, Thomas Wolfe Auditorium, Pacote Turístico, Diana Wortham Theater, Grove Park Inn & Spa, Mercado de WNC Farmer, Zen Tubing, LaZoom Tours, Navitat, Asheville Fun Depot, Assombrado Ghost Tours, Cervejarias, Highland Brewing, Pisgah Brewery, Asheville Brewing Company, Lexington Avenue Brewery, Wedge Brewing Company, mau Weed Brewing, Thirsty Monk, Top of the Monk, Jack of the Wood, Música ao vivo, US Cellular Center, The Orange Peel, The Grey Eagle, The Magnetic Field, Canoagem, Etowah Valley, Mount Mitchell, Reems Creek, Black Mountain Golf Course, Broadmoor Golf Club
- Idiomas :