Casas de banho
Tipo de Localização
Sala de jantar
Piscina / Spa
Política de cancelamento
- Reembolso de 100% se cancelar pelo menos 30 dias antes do check-in.
- Reembolso de 50% (menos a taxa de serviço) se cancelar pelo menos 14 dias antes do check-in.
- Seem reembolso se cancelar menos de 14 dias antes do check-in.
Danos e despesas adicionais
Será responsável por quaisquer danos à propriedade causados por si ou por outras pessoas que façam parte do seu grupo durante a estadia.
Regras da Casa
Crianças são bem-vindas
Permite animais de estimação
Festas/eventos não são permitidos
Ocupação máxima: 8
Cette maison était tout simplement parfaite pour deux familles! Très bien équipée, propre et bien située. Nous sommes ravis de notre séjour!
Chère Emilie, merci beaucoup pour vos aimables paroles. Je suis heureuse que vous ayez passé un bon séjour dans notre villa. Nous sommes très fiers et soucieux de fournir une belle maison à nos clients. Nous serions ravis de vous accueillir, à vous et à votre famille, si vous souhaitez revenir un jour à Alma Verde.
Lovely villa in a great location
The villa was ideal for our party of 4 and would easily accommodate 4 adults, 2 young children & baby for example, but in my opinion the lounge seating area and the pool would not accommodate for example a party of 4 adults with 2 or 3 older children. Whilst the villa is all on one level and has a stair gate to the roof terrace, it is not designed for the adventurous 3+ year old as all the windows and the doors to the pool area can be opened from the jnside, which presented us with a real problem as our 6 year old has some special needs and is able to climb and escape from any opening. We had been advised in 2 emails that all doors and windows could be locked which is why we preceded with the booking. Upon our arrival and discovering that our son could easily climb out of the bedroom window and leave the grounds of the property we contacted the management company, who to start with were a little dismissive and unhelpful, but fortunately for us Carola stepped in and within hours of raising the problem had sorted it by removing the handles from the windows in the bedroom our son was using and checking with us that other exit points could be locked. From then on we could not fault the helpfulness of Carola, she went out of her way to ensure that we enjoyed our stay, cancelling the gardeners as our son is autistic and gets very stressed by loud noises and unexpected visitors, offering us respite if we needed to go out for an hour, we really could not have had a more helpful and understanding person looking after us.
The villa was well equipped and spacious for us, the only minor issue were the small, cheaply fitted shower cubicles, such a lovely villa should really have walk in showers. The pool was lovely although beware of a very rough floor, our son grazed his feet a number of times, also the close proximity of 2 pine trees meant on windy days the pool would be covered in pine needles.
Because of Carola we had a very enjoyable stay, the location was perfect with a supermarket minutes away and the lovely beach at Burgau. We would probably consider returning for another holiday as once the safety of our son was dealt with, we were able to relax and enjoy our stay in a peaceful setting.
thank you for your feedback which we have taken on board. I am glad that overall you had an enjoyable time. I am sorry that you had problems with your 6 year old son being able to open doors and windows and glad that Carola from property management could help you with sorting the issue by removing the door handles. In all fairness, we have been renting out the villa now for nearly 15 years and predominantly to families with young children and have not had any negative feedback about safety issues as we take these serious. Smaller children are not able to open the doors and windows or the enclosed doors around the patio area. We also have 8 loungers outside the pool and extendable tables that easily accommodates 8 people both indoors as well as outdoors as the villa caters for 8.
I hope that the experience has not affected your holiday enjoyment too much.
with kind regards
Sehr schöner Aufenthalt im Juli
Alles in allem ein sehr schönes Domizil in einer sehr gepflegten Anlage. Einziges Manko unsererseits ist, dass man für alles (Einkäufe, Bäckerei etc.) immer das Auto nehmen muss. Eventuelle Anregung wäre, dass zumindest am Morgen ein Backwarenverkauf stattfinden könnte (kann ja auch mobil sein).
Ansonsten immer gerne wieder
Hallo Frau Nava,
vielen Dank für Ihr Email. Es freut mich dass Sie insgesamt einen schönen Urlaub hatten.
Es gibt die Möglichkeit in Alma Verde einen Einkauf, inklusive Brot und Gebäck einen Tag zuvor vom Supermarkt zu bestellen und dann morgens abzuholen. Die Villa hat einen Folder, der all die Information Gästen zur Verfügung stellt.
Ich werde in Zukunft Gästen die in der Villa vorhandene Information zuvor auch Emaillen.
vielen Dank für Ihren Kommentar, wir bestreben uns sehr Gästen einen schönen Aufenthalt zu ermöglichen und versuchen die Erfahrung zu verbessern wo möglich.
Wir freuen uns dass Sie unser schönes Haus für Ihren Urlaub ausgewählt haben und würden uns freuen, sie als Gast weiterzusehen in der Zukunft.
Excellent villa location good but not great
The villa was brilliant, very child friendly although one major downfall was the lagoon doors not having any form of safety latch so my 2 and a half year old could let himself straight out of the doors or the patio and also out of the bedroom into the green which also led straight round the front of the house onto the road. Obviously we were watching and chasing the whole time but still would have been more relaxing if the doors had a lock or safety latch.
We assumed we’d get a welcome pack telling us thing about the villa and local area but we didn’t. We paid for the pool heating which was a waste of money as we wernt informed thy we were supposed to cover the pool on a night to keep the heat in until we saw the pool cleaner a couple of days towards the end of the holiday.
But although it sounds like we had issues they were only minor in the grand scheme of things. The villa was lovely and the towns were nice but no great for anyone wanting walking distance like us. You could walk it on a road side no pavements and with young children wasn’t the best. Also very windy but that was just our bad luck!
Anyone looking for a lovely family villa this is great.
many thanks for your helpful feedback which we take very much to heart as we try to improve guest experience continuously
the patio area has recently (Feb 18) been encased by a glass wall making sure that children cannot go to the pool area; if all doors are locked including the ones from the bedrooms then children should not be able to make their way to the pool or road; we will also fit a trellis round one side of the house to make it impossible for them to leave the property based on your feedback with the other side sealed off already;
Nikki, there is a green folder in the villa underneath the TV which has very detailed information about the house and surrounding area including the use of pool cover, what to do at Alma Verde itself and detailed information about the area, beaches, restaurants including phone numbers etc
I will make it clearer in my email to guests to look out for this as it contains all essential information.
Property management in the reception area also provides you with all the information needed
I am glad that you had a lovely holiday otherwise and thank you once again for your helpful feedback
with very best wishes
- Idiomas :
- Inglês, Francês, Alemão