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    Exceptional! 5/5
    (16 reviews)
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        Wonderful! 4.8/5
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            Wonderful! 4.9/5
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              Exceptional! 5/5
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                                                                                                      Recent The Grand Mayan Riviera Maya Reviews

                                                                                                      A wonderful stay

                                                                                                      5 of 5
                                                                                                      My wife and I recently returned from 6 nights at the El Dorado Casitas. Overall, it was an excellent experience. Nate was very attentive in the pre-vacation planning and answered all my questions promptly. I had confidence that if something went awry, he would be able to quickly resolve it. Needless to say, nothing did. I studied the website extensively so that I knew what unit type we would be staying in. The unit that we rented with this package is a Casita Suite. Upgrades from this include pool suites on the upper level and swim-up pool suites on the lower levels. Each grouping of suites (about 20+) has a private common pool, large Jacuzzi and a swim up bar. These are steps away from the beach with first come first serve cabanas. All areas are served by a beach butler. With the exception of one day off, we had the same person each day and the guests get to know him very well. It's a very nice and personalized service. Gourmet inclusive is all the food and beverages (premium liquors too) included. Premium wines are not included, but the house wines are. Some of the extracurricular activities may be additional and the staff accepts tips. Otherwise, spending at the resort is very minimal. I kept some tipping pesos handy and rarely carried a wallet. Upon arrival, we were pleasantly surprised with a free upgrade to the upper level pool suite. After meeting other guests, we learned several others received one too. Regardless, we would have been happy. Some of the restaurants are better than others, but there are many to chose from. We never ate at the same place twice. The grounds are beautiful with about a mile from one end of the resort to the other. Club car shuttles will take you anywhere you need to go. We mostly enjoyed walking, but on the nice evening dinner out when the wife wears heals or if it is raining, the club car is very convenient. The beach is very nice, but the surf can be a bit rough. It makes for very nice wave sounds. Overall, with the premium drinks, breakfast, lunch, and dinner with a nice room all included, this is an excellent value and we will recommend this to our friends.
                                                                                                      • Submitted: Jan 23, 2017
                                                                                                      • Stayed: Jan 2017