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                                                              Recent Jose's Hideaway Reviews

                                                              Great oceanfront house

                                                              4 of 5
                                                              The house is in an amazing location and you can't beat the views from all the decks. The house is huge and decorated very nicely. This house is currently for sale so I'm not sure who is managing the upkeep. Most of our issues were small but when numerous they add up. With what you pay to stay here you expect top notch service. First, we were given the wrong keys to the house and had to come back to exchange them. The pool heater was off when we arrived and the pool bottom was dirty with sand. We turned the thermostat up immediately and called and requested a pool cleaning which I'm not sure ever happened. There are small things wrong with the house that could be easily fixed. The only bathtub does not work. Somehow the knob to switch it from shower to bath is missing. The other bathrooms all have very nice showers. The linens were all slightly stained but I washed everything when we arrived. The washer and dryer work great. There were not enough towels in the house for showering. Only one per bathroom. There were only three old beach towels which is not nearly enough for use outside. The kitchen has everything you could need. All the furntiture is slightly nicked, but all the beds are comfortable. All the TV s work. A big issue for me is that the deck that was supposed to be screened in was missing two screens. The bugs down there can be relentless and it's nice to be able to sit on a screened porch when you advertised a screened porch. Also both the fans on that level are broken and do not work. Also the downstairs lights by the pool are missing with just wires hanging from them. Lastly, our golf cart that was provided was almost impossible to turn and there was no charger at the house when we arrived. It seems some of the service that was so great on North Captiva is not so great anymore. The receptionist on pine island was very helpful, but the lady on the island was not as helpful. The people working on the ferry would talk negatively about other vacationers in front of guests. This is our third time here in the last three years and we absolutely love he nature here, but I think next year we might try a different island in the area.
                                                              • Submitted: Oct 16, 2017
                                                              • Stayed: Oct 2017

                                                              Perfect location right on the beach. Great shelling and wonderful sunsets.

                                                              4 of 5
                                                              Kitchen cookware was lacking which was an issue because there are few places to eat on the island. The downstairs apartment was musty and full of bugs. The owner's golf cart broke down twice but was replaced by Club cart. Despite these drawbacks - we had a great time.
                                                              • Submitted: Sep 05, 2017
                                                              • Stayed: Aug 2017