Our large family (20 adults) gets together every few years. We have rented several properties in the past. We arrived on Saturday evening and the house had not been properly cleaned. We had to perform general cleaning to make the house comfortable. There were also bugs in the bathrooms, downstairs bedrooms and kitchen. I do agree with the previous comments about the carpets.
Previous renters had made comments about the condition of the deck and they had begun maintenance on the deck. However, the maintenance/cleaning service left paint chips everywhere and the power wash equipment, chemicals and tools in the middle of the deck and sunroom. Several boards had popped up which made it hazardous to walk on the deck. There was also a loose step which one of our family members tripped on and fell down a few stairs.
The owner was very responsive to any issues. We sent an email to the owner on Sunday morning informing her of the issues and did request that the deck be cleaned up and boards/step fixed so that we could use the deck, hot tub and sunroom safely. On Tuesday, she did send someone who repaired the boards/step and Terminix out to address the issues.
There are very nice aspects of the house. The main floor rooms are spacious and gave us room to prepare meals, eat together, watch World Cup soccer and play games. The loft is nice for teenagers. The view is also very nice and once the deck is finished, it will be a great feature of the home. The downstairs bedrooms are a little smaller but nice and the family bedroom was great for the kids. The downstairs kitchen was a nice feature. The driveway is steep but you get use to it and plenty of parking. The house does not have a yard but there are some areas close by for the kids to play. The neighborhood is very quiet and not too far from Asheville sites/activities.
We enjoyed our stay tremendously. The home was very comfortable with all of the necessary amenities. It was very close to Asheville, Biltmore, hiking at both Chimney Rock Park and the Blue Ridge Parkway, and practically next door to the Sierra Nevada Brewery. We would definitely stay here again. Thank you.