It was everything as advertised. Andrew was particularly helpful and patient with me. I was a little leary since this was my first UK experience. He reassured me through the process and everything was perfect. Looking forward to booking again on our next trip to Swindon. Only suggestion would be more on-site information on running the washer/dryer, radiators and coffee maker. They were all new to us USA folks. We were able to get info from Google but would have been better to have info already available. Thanks.