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This was our second Winter Wonderland stay over Christmas and New Years with our Grands. We were a group of 8.
While the main office this year sadly was totally unresponsive to calls; I tried thrice using E mail and telephone leaving messages to make contact with Lois and Mike for weeks prior to our reservation to ask a few questions which went unanswered.
Kevin the caretaker is very responsive to calls and most accommodating in terms of meeting needs including making certain one can navigate the highly challenging drive up the sometimes impassable roadway to the house on top of the mountain. They have a Gem in this man who checked in daily to see if we needed anything or had any questions or problems. Thank’s Kevin!!
We ran out of the allocated wood (apparently) and he purchased dry wood for us which we insisted on purchasing, after all ; 6 days takes extra wood. I was surprised to see the microwave was not working properly and the coffee pot quit (an old Mr. Coffee) I found in their fantastic serving, cooking closet an old coffee pot on it’s last legs and used it knowing the heating element was giving out. The magnificent oven I adored using last year burned one dinner as it needs to be regulated so I only used the double ovens with great success. The dining area is terrific.
Essentially I don’t understand why obviously broken or old utensils are not replaced. This is a magnificent and very stately Home, we love staying there but it saddened us to see the wear and tear so easily rectified. In spite of the twists and turns, we enjoyed ourselves... you’d be crazy not to with the views and accommodations.
We hope to return in the future, nothing firm yet...
Our stay was amazing! Everything was so clean and plenty of space for all our things. We had plenty of room for our Family of 8 and a baby! Oh and our 2 Chocolate Labs! The view of Lovewell Pond was spectacular! The owners are very accommodating. They supplied all the linens, towels, washer and dryer, basics for cooking and plenty of pans utensils and outdoor Grill! The house is located close to mountains, shopping, restaurants and other activities. Thank you for making our holiday vacation one to remember! We will be back!