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Our stay in January of 2019 was wonderful with one exception. The property is very nice and well supplied, we had plenty of room for the 9 of us. We saw manatees in the canal daily. The only issue was the pool, when we arrived it was 80 degrees. We turned the heater up to 85 and the temperature started dropping. It dropped to 75 and stayed there even though the heater ran constantly. Since we chose this property because of the heated pool this made the pool unusable. We called Debbie the local contact, she stated that she was the house keeper and didn't get paid for extra services but tried to help the owner out. She said she called the pool guy and he said it was working fine. We then made 3 more calls over the next 2 days and could not get anything done. I finally sent a message through VRBO to Tim Adkins, I never received a response but the pool guy did show up, he found that the heater had no freon in it and also repaired multiple leaks in the filter system. He said he had to send the AC company out to put the freon in, which they did on Tuesday. The AC man said that the heater has issues and that the freon would continue to leak out. The pool took all of Tuesday to heat up and was usuable on Wednesday and for the rest of our week. I sent another message through VRBO to Mr. Adkins about the fact that the pool was not usable for 4 of the 7 days we were at the property. I feel some adjustment in the rental price is only fair as we chose this property because of the heated pool. I never heard anything back, but received only my 500.00 deposit as promised. I will recommend this property but just know there are issues with the pool. The water level drops constantly and you can't depend on the heater, and depending on the time of the year and the temperature this may be an issue. While I feel that the attempt to fix the problem finally happened there was no communication from Mr Adkins as to what would happen or even as to the fact he received my messages. We spent a good amount on this rental and the heated pool was one of the reasons we chose this property, not having use of it did effect the vacation.
What an amazing property! We stayed at Oasis 12/29-01/5 and loved everything about this property. It’s uniquely positioned on the canal, 3 houses down from an open ocean. The property was super clean with all of the appliances working without issues. It was the most upscale kitchen I have ever seen in the rental property (Subzero fridge...). We enjoyed the weather, wild life (manatees coming to our dock) and heated pool to the fullest. Susan, who is the owner of the property, is the most pleasant woman to deal with. I requested to have a crockpot available for our stay and she bought a brand new one, just for us... When it comes to communication, she is prompt to reply and super nice. Pat, property manager, lives next door and is always available if you have any questions or concerns, however we had none :). The house has a Reverse osmosis water purifying system and a fully equipped chef kitchen. The house has an easy access to an open ocean, so rent the boat or jet sky and have fun! Bring your fishing rods or use the ones that come with the property and catch snappers right off your “backyard”. Make sure to stop by the DJ’s Clam Shack (Key West, off Duval st) and try the aword winning lobster roll/conch fritters.
Overall, it’s a 10 star property and we are planing on returning.