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This was our second Winter Wonderland stay over Christmas and New Years with our Grands. We were a group of 8.
While the main office this year sadly was totally unresponsive to calls; I tried thrice using E mail and telephone leaving messages to make contact with Lois and Mike for weeks prior to our reservation to ask a few questions which went unanswered.
Kevin the caretaker is very responsive to calls and most accommodating in terms of meeting needs including making certain one can navigate the highly challenging drive up the sometimes impassable roadway to the house on top of the mountain. They have a Gem in this man who checked in daily to see if we needed anything or had any questions or problems. Thank’s Kevin!!
We ran out of the allocated wood (apparently) and he purchased dry wood for us which we insisted on purchasing, after all ; 6 days takes extra wood. I was surprised to see the microwave was not working properly and the coffee pot quit (an old Mr. Coffee) I found in their fantastic serving, cooking closet an old coffee pot on it’s last legs and used it knowing the heating element was giving out. The magnificent oven I adored using last year burned one dinner as it needs to be regulated so I only used the double ovens with great success. The dining area is terrific.
Essentially I don’t understand why obviously broken or old utensils are not replaced. This is a magnificent and very stately Home, we love staying there but it saddened us to see the wear and tear so easily rectified. In spite of the twists and turns, we enjoyed ourselves... you’d be crazy not to with the views and accommodations.
We hope to return in the future, nothing firm yet...
We could not have picked a better place to spend our New Year’s getaway. We loved everything about this home and found it so welcoming. The beds were very comfortable and we loved the layout, especially the open kitchen/family room and the mud room entryway to make it easy to store our coats and boots and help us keep things tidy inside. Everything we needed to relax and unwind was there. We went for nice morning walks to take in the beautiful lake and mountain views, spent time in front of the fire playing games and watching movies, and rang in the new year watching it snow. We also enjoyed the location very much with many options for skiing, outdoor activities, and of course shopping and dining in North Conway. It was just perfect!