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My daughter and her fiance' just bought a house in Montclair and we came to help decorate. So we had great shopping all around us for that project. The town of Montclair is adorable with great restaurants and shopping. NYC is a 30 min train ride away. My daughter lives in Brooklyn so we actually drove to see her in 40 minutes. June was a pleasure to work with. My app wasn't working correctly for receiving all the updates and info re: the rental on my phone. June always answered her phone to help when needed. To have towels and sheets provided already is such a nice help when traveling. They had a morning starter set for coffee and tea, as well as a starter set of shampoo, conditioner and shower gel for the shower. Always helpful for a late arrival!! The building is very safe with a key fob for getting in the building and raising the gate for parking. I would stay here everytime!!
I loved the apartment and the neighborhood. It is literally steps away from Union Square, making transportation convenient to reach any place in Manhattan. I read all the reviews and can attest to the fact that the manager has made improvements to the dishware situation. I had ongoing problems with the heat, which Lara worked quickly to resolve. Lara is responsive and helpful, which I really appreciated. The property itself is worth 5 stars, as is Lara's management. When I had a problem with the heat, she sent the super over right away to help.
It was the overall experience that rated 4 stars because there were several issues that others have noted, yet haven't been addressed.The key pick up is indeed confusing, the thing that turns on the shower is not intuitive, and the heat is an issue, all of these resolvable with more instructions. Let me help: to pick up the key (to access the code) slide the black piece downward. To operate the shower, pull down on the ring at the bottom the bathtub faucet. To operate the heat, open the radiator valves ALL the way (even then, the living room will be chilly because the air conditioner in one window lets in the cold air, but Lara provided me with a second space heater and I was comfortable)..
I would happily stay there again now that I understand these quirks.