I booked this property on my iPhone. Apparently this apartment has no towels or bedding and no where in the listing through my app and device did it mention this. I have read and re-read everything. Clicked on every button and to this day can not find that info. So it was a little frustrating to arrive after we had been on the road for close to 23 hours to find out we needed to drive another 30+ min to purchase items I assumed would be included. This was an additional $100 spent that we weren’t planning on and more space taken in our vehicle following the stay. Additionally, this listing stated laundry services were available but requires a key which we did not have. We were traveling with small children as well as teenagers. It is a lot of work, so when I arrive to a place I have researched and booked, I want it to be a brief moment in time where we can all relax. These hiccups just didn’t allow me to reach the relax point. Owner was quick to respond and apparently this info is listed in other listings. She did help make the situation a little better but I still left disappointed. Maybe if I had booked off of a laptop the listing would have presented differently and this could have all been avoided. Either way, its an unfortunate misunderstanding. Property was clean. Location was convenient. The view was very nice. I think a better check in/out description in the app would make things more clear for future guest and spelling out in detail how to use laundry services. Making sure it is very clear and obvious that towels and sheets are not provided is also something I would strongly recommend.
Thoroughly enjoyed our family vacation at Old Orchard Beach and The Grand Victorian. Perfect location with the town, beach and the amusement park all right there! The condo was clean and inviting and our hosts were wonderful! Would recommend to anyone!