VRBO is part of the HomeAway family, the world leader in vacation rentals. We offer the largest selection of properties for any travel occasion and every budget. We’re committed to helping families and friends find a perfect vacation rental to create unforgettable travel experiences together.
When we got there the master bed looked as if someone had taken a nap on the bed ( covers pulled to one side, pillows shoved aside and an indention in the pillow). I immediately contacted Tonya and she in turn called the mgr. Debbie called me and suggested I wash and dry the sheets and put them back on the bed. I refused - she said she was at a family Christmas gathering and would be there in 40 to 45 mins and she was. She kept insisting the maid had forgotten to make up that side of the bed, when clearly someone had slept on the bed. There were towels left in the washer and my daughter put them in the dryer. Debbie promised she would bring us fresh towels, but she never came back. Being worn out from the long drive and facing this situation was not what we expected. Tonya did a good job in trying to rectify the problem and assuring us that no one else had "our" code. The towels left in the washer had harden and smelled a bit. My opinion is that this is an unusual happening and the unit is always cleaned properly. The mgr. might want to inspect the property before the quest arrive.
Enjoyed our stay at the condo. The property was well maintained. Condo was very clean. Condo could use some up dating of pans (ie cookie sheets) to cook in oven. Condo had plenty of room for family of 4 or 5. We hope to potentially stay again in the future.