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Lety and Erika were both amazing! The only reason I gave 4 stars is because the air conditioner on the top floor stopped working and we ran out water on the last day. we only had 5 people so that would probably be an issue if there were more people. The house only truly sleeps 6 guests in my opinion unless one person is willing to sleep on the couch.
Everything else was great! My only advice is be sure to secure a taxi driver that is willing to be on call since the house is a little ways from the beaches and ruins.
At the beginning of this month I stayed in the hotel with a large group. The stay was fantastic, the property is beautiful, maintained and clean. The people who work there are incredibly hospitable and helpful. The staff speak good English and thus it is easy to communicate during the stay but also prior to the trip. I can definitely recommend Aqua Viva for groups and for an unforgettable trip to Tulum.