Dear traveler,

We understand the hesitation to travel in light of COVID-19. Family is our number-one priority, and that certainly includes yours. We want you to make the best decisions for your family’s safety and well-being, and know that we’ll be here when you’re ready to reconnect and decompress on a getaway together.

Homeowners and property managers who list homes on Vrbo have been encouraged to adopt more flexible cancellation policies in light of COVID-19 and offer full refunds to those who wish to cancel for concerns of their own well-being.

Everyone deserves something to look forward to, and will need a break to reconnect with one another when this stress recedes. There are fully refundable vacation options around the world, and we hope Vrbo can play a role in your family’s next great vacation, whenever that may be.

Here are some tips for handling current or future reservations:

Tips for updating vacations you already booked

1. Adjust your vacation from your traveler account

From your account, open your upcoming reservation to adjust or cancel your dates. If you are making changes outside the cancellation policy window, please contact the owner for refund options.

2. Reach out to the owner

Homeowners and property managers who list their homes on Vrbo set and enforce their own cancellation policies. We are finding new ways to reward their flexibility and understanding during this time, and we encourage you to try to work out exceptions to their policies with them first.

3. Visit the Vrbo Help Page for current policies

The help page has details on our policies and what they extend to. This page will be updated as new information becomes available.

4. Contact Customer Support

As always, our customer support team is here to help with questions about your traveler service fee or instructions for changing or cancelling a reservation.

Tips for booking an upcoming vacation

1. Look out for flexible cancellation policies

Homeowners and property managers are highly encouraged to adopt flexible polices for cancellations and refunds during this time -- you can find the owner's refund policy on the property page. You can also hover over the Free Cancellation badge when searching for vacation homes to see how much time you have to cancel without charge. Be sure to enter the destination and dates to see the badge.

2. Consider adding trip insurance from Generali

Adding travel insurance to your reservation may cover your non-refundable trip costs if you have to cancel because you or a companion gets sick or injured before your trip. Please review Generali's FAQs for details.

3. Look for something closer to home

Opt for a vacation within driving distance instead of a long flight. Find a place where you and your family can all be just far enough from home to feel like a vacation.

As you evaluate future stays, we encourage you to review local travel recommendations and restrictions, in addition to following guidance from the World Health Organization.

Connecting with family is important -- especially during times of stress and anxiety. We support and encourage your family to be strong together, wherever it is you choose to spend this time.

Stay well, and stay together,

Jeff Hurst and the entire Vrbo Family