Family Savings Discount Offer Frequently Asked Questions

Please note that this offer only applies if you directly received the promotional email from Vrbo. 

How does it work? 

Receive up to $100 off the service fee on your next trip when you book before August 7th, 2021. To redeem, simply click the 'Click to claim your $100 off' button in the promotional email, login/sign up and make a booking scheduled to begin between August 1st and October 31st 2021. To see the discount at checkout, you must click through the email and login to the account linked to the email address of the inbox where you received the offer. If you don’t have a full Vrbo account, create one using the same email address as the inbox where you received the offer. You must click through the email to activate the discount.  

What’s a service fee? 

The service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees paid to Vrbo when booking. This fee helps us cover the cost of ensuring payment transactions are secure, maintaining our website, and offering you 24/7 customer service. Additionally, when you pay through our site, you are eligible for the Book with Confidence Guarantee

 Can I use this offer on multiple bookings? 

This offer is limited to one booking per eligible customer. 

What if I cancel my trip? Will the offer be applicable for future trips? 

Unfortunately, this is a one-time offer. If you cancel your trip, the discount cannot be applied to future trips.  

The host has cancelled my trip. Can I use the offer on a new booking? 

Unfortunately, this is a one-time offer. The discount cannot be applied to future trips even if the host cancels. 

I don’t feel comfortable traveling right now. Can I still take advantage of the discount? 

That’s okay! Your trip just needs to be booked before August 7th, 2021 and scheduled to begin between August 1st and October 31st, 2021. 

What if there are travel restrictions in place at the time of my trip? 

We understand that there are ongoing travel restrictions in some areas and that situations change. We suggest that you carefully review the property’s cancellation policy before booking to ensure you are aware of any possible refund if you have to cancel. In the event of a cancellation, you would not be reimbursed the discounted service fee value. Be sure to follow any government safety guidelines for travel. Visit our help article  for more information  

 The property I want to book does not require a service fee. What now? 

This offer only applies to bookings for properties that display a service fee. 

What happens if I miss the deadline? 

Unfortunately, this promotion is only available for trips booked before August 7th, 2021.