"The Palm House is a beautiful house located right on the beach. The house itself was perfect for us. The main floor of the house has 2 master bedrooms that are identical and are located on opposite sides of the house. There is also a bedroom in the basement, but the bathroom for this room is at the top of the stairs away from the bedroom, so not a true master. The guest house is located inside the house (not a separate structure), but has a separate entrance. The laundry is outside.
The property is right next to a public playground with beach / pier access. There were people at the playground almost all the time, and it was more crowded on the weekend. I can't say that it bothered us all that much, but it's the type of information I would like to have before renting. The property does not have its own pier.
Overall, the house and property met out needs. However, there are a points of improvement that I would offer:
1. Pelican Reef Villas manages the property. I never had contact with the actual owners. We rented the property approximately 8 months in advance of our stay. The correspondence with the management of Palm House started off very well and the lady that was working with us was nice, informative and timely when answering my questions. However, about a month before arrived, I noticed that she was no longer responding to me and I had to send my questions 2-3 times via email before I would get a very short, curt response. There was no explanation for the change in contact, no apologies for lack of response, nothing. I had to get rude and demand some answers a week before we arrived because I was getting nowhere - and it was about information such as flight confirmation and pickup from the airport. I was extremely disappointed and felt uncomfortable about the arrival. Not ideal for the price.
2. Typically, VRBO properties have a book or some kind of information sheet about the house - where things are located, processes for trash, etc. There is not anything like this in the house. I'm assuming they want you to rely on Pelican Reef Villas but that is not our style. We rent the house and like to know how to operate it.
3. The air conditioner in the living room does not work well at all.
4. They list prices for activities on their site. Be aware that these prices may change without notice so ask prior to your stay if you would like to know the exact cost. I would probably book my own activities if I were returning."
Date of Stay: July 2016
Review Submitted: August 8, 2016