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This property allows you to book online with a credit card. After submitting a reservation request, the owner or manager has 24 hours to accept, at which time your card will be charged and you will receive an email confirmation

Recent Santa Maria Novella reviews

  • Superb

    "Beautifully decorated with good quality products. Liked the fact it is so near the train and bus stations, but is still so quiet. Very handy for all the main areas of Florence. Lounge, dining and kitchen very bright and airy. Very clean. Good WiFi. Feels very safe and secure. Good contact person who gave us some handy tips for being out and about. Bed settee in lounge not very comfortable for sitting, and not enough quantity for more than 3 people. More comfortable settee(s) would have made the apartment very good. Lack of natural light in 2nd bedroom (difficult to improve, we know). More pillows. 2nd floor which we weren't aware of. Lack of TV channels for Brits."
    Guest: Anonymous Date of Stay: September 2016 Review Submitted: September 13, 2016
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  • The location of the apartment ...

    "The location of the apartment was good for us as our daughter was living two blocks away. The apartment itself was average. It was disappointing that there were no outward facing windows. The three windows in the apartment all opened to a central 'chute.' We also had issues with the manager/owner of the apartment. We showed up at the street level of the location at the specified time, but he was not there. We waited two hours for him. We were on the phone with Way To Stay throughout the whole time via email and they were fantastic; however; they stated the gentleman said that he was at the location waiting for us. This was false as we were there the whole time. When he did show up, he offered no apology and demanded the rent from us. After he left, we contacted Way to Stay again to clarify if we did indeed owe him. They said we did not and contacted him to come repay us. When he arrived, again, he did not apologize, but asked why we paid him... He never took responsibility for his actions. We felt he was not an honest man and will not do business with him again. Note: Way to Stay was fabulous throughout this whole ordeal."
    Guest: Date of Stay: October 2016 Review Submitted: October 15, 2016
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  • Lovely central apartment.

    "We thoroughly enjoyed our stay in this apartment. It could not have been more convenient for seeing Florence. The apartment was well equipped and the bed was comfortable. We have been to Florence several times and this was definitely our best visit. Chiara was very helpful and prompt in replying to our emails. When we return to Florence we will be very happy to stay again. Thank you Chiara .Tom and Julie United Kingdom"
    Guest: Tom P. Date of Stay: March 2017 Review Submitted: April 10, 2017
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  • The location was the best!

    "We enjoyed the property. Our flight was delayed 12 hours so the short time we had with Alessandro, late in the night, wasn't as any of us had hoped for. We did communicate by WhatsApp after that. The apartment is very clean and very nice. Everything was comfortable except for the couch for sitting. We spent 2 weeks at the apartment so maybe for 1 or 2 nights it wouldn't be an issue. The amenities were as stated. There was 2 bottles of water, 2 rolls of toilet tissue and 1 pump soap in the bathroom. There was a store just up the street so buying enough of these items for 2 weeks wasn't a problem. I noticed everything else listed was available except I wasn't sure what the "cooler" was. There isn't a water cooler as I had thought so I'm not sure. There were plenty of linens other than wash cloths. I did not find any. The neighborhood and location is premium. Really such a great thing. You won't be sorry renting this apartment. I would stay here again should I return to Florence."
    Guest: Pamela S. Date of Stay: March 2017 Review Submitted: April 11, 2017
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