"In the past few times our family went to Akumal, we stayed at Las Casitas but couldn't book a unit this time. We picked Casa Solymar based on the reviews - it looked classy and had three bedrooms and was walking distance to the main beach.
The villa was a little set back from the road and had a lush garden. It was spacious with a great view, and everything was clean. The kitchen was well stocked and even had some oil and spices.
The pool was a lot bigger than we thought, a great size for our family. We swam in it a few times a day. It was clean and not over-chlorinated.
The villa provided an electric cart which was helpful when we made several trips to the grocery store or decided to go to Yal-ku which was a long walk away. We didn't think it was such a plus point when making our reservation, but it was really a nice convenience.
The bedrooms upstairs were a little warm in late March. My bedroom had a faulty AC unit and never cooled down. When I contacted the manager, Monica Estrada, she sent someone to look at it right away, and the AC was replaced that very day.
Monica was very helpful. Due to passport issues, I had to arrive two days later than my family and she arranged additional airport transfer. Every time I emailed her, I received a reply right away.
Please be aware that the wifi connection doesn't reach the upstairs bedrooms.
The beach is very rocky so you can't go swimming there. The view, though, is spectacular. On very windy days, the salt spray can get 100 ft right up to the windows.
When we stayed at Las Casitas in the past, we used to tip the housekeeper every day whatever we liked. Here at Casa Solymar, the guest book said to tip the housekeeper and gardener 15% of the cost of the rental. We also felt that being asked to tip the gardener is quite unusual. Shouldn't the maintenance of the pool and garden be factored into the cost of the rental? The villa management should have asked for the rental + 15% upfront instead. The tipping request and amount felt like a hidden fee. Tipping should be optional. We did tip the staff because we wanted to, but didn't tip the 15% and felt guilty that they might not have been paid their fair share. But paying them is the responsibility of the management, not the guests.
All said and done, Casa Solymar is a solid five stars and I would go back for a visit. Thank you, Monica, for making our stay a lovely one."
Guest: Lin Y.
Date of Stay: March 2016
Review Submitted: June 27, 2016