"First off, the house is quite lovely. It's at the end of a quiet street next to other luxury houses. We were there of Christmas and most of the other houses seemed unoccupied. The beach was right in front of the house and largely empty (we saw 1-2 other people per day). The 4 bedrooms in the main house are amazing and all of the public areas were grand and delightful. The two bedrooms in the 'basement' are dark and a little depressing. The kitchen was wonderful to cook in. It could fit pretty much all of us (11 family members from three generations). The pots and pans and utensils were lacking (the owners must not cook), but there were plenty of plates and cups and stuff. The power went out a couple of times and we had a friendly mouse, but other than that the place was perfect for our needs.
We loved the ruins in Coba, the Akumal Monkey Sanctuary, Sac Actun, the Xel-Ha amusement park, Hartwood (in Tulum) and the beach in Tulum.
Carlos (the manager) was AWESOME. Friendly, clear english, helpful, responsive, etc. We talked to him or texted every few days with an issue and he always resolved them immediately. Super lucky. There was also another Carlos who tended to the garden, a housekeeper and a security guard all of whom were friendly and competent, but since we didn't share a language there wasn't much communication there."
Guest: Zeke K.
Date of Stay: December 2016
Review Submitted: January 6, 2017