"Overall, we had a great trip. The condo was a nice fit for my family of 5 (plenty of beds and bathrooms). Plus, the location was nice in that it was an easy walk to the downtown area of Playa del Carmen. Additionally, it was only an hour drive from Chichen Itza (which I highly recommend visiting!), and there's a reserved parking spot, so you don't have to worry about finding parking elsewhere. The pool is quite lovely as well.
The only thing that was a little disappointing is that the first day we arrived, the beach club next door was playing music so loudly it was rattling our chests. We asked them if they could turn it down, and they said they had a permit for a special party, so the music continued until 2am that night. We had a hard time sleeping. When I spoke to the management for the vacation rental, they said this was really abnormal and usually the music shut down at 6. And, all other nights, they were right. the music stopped at 6.
What I was particularly impressed by was their customer service, however. When I contacted them about the problem and requested a night's refund, they obliged and then some. They really went out of their way to apologize, and do everything to make sure our trip was enjoyable in every other regard. It was really nice to work with a company who stood by their name so stoutly, and I very much appreciated their dedication to our good trip."
Guest: Emily M.
Date of Stay: November 2016
Review Submitted: December 8, 2016