"Our stay would have earned Villa Runa a five star rating if it weren't for a few problems/issues:
- The internet did not work reliably. A few of us (unfortunately) had work to do that could not be addressed because of the lack of internet. Staff did work at helping us.
- There is no heat in the house other than firewood. It gets cold at night. You will be charged for using the firewood.
- Although there are a washer and dryer, these are located outside and you are not encouraged / allowed to do your own laundry. If you allow the housekeeper to do the laundry, you will be charged for this service.
- Should you decide to cook your own meal and ask (and pay) for staff to purchase/gather the foodstuff you need, you will be charged for the service (normal if it goes to the staff doing the work) by the owner.
We did not feel this was fair or right.
In addition, although the house is advertised as having three bedrooms plus the mezzanine, the third bedroom was NOT made available to us. This meant that one of our people had to sleep in the mezzanine along with the child in our party which was not at all restful for the adult in question. The third bedroom was used by a friend of the owner, and later by the owner but not by us - it is a separate room that can be locked and can be kept separate from the rest of the house.
Overall, however, we found that the property was well-maintained, beautiful and provided a restful escape for our family. I will not recommend the house to people age 55+ unless in good health, especially if there are several people in that age group as the room with a single on the main floor may not be available for their use, should the owner decide thus.
The staff was excellent and made us feel very welcome.
However, at the very end of our stay, we felt that we were rushed out of the house as the owner was expecting guests in the afternoon and, although we'd said we would leave by 11, we were hurried out at 10 am. In addition, we were asked to pay additional monies for the use of the washer and dryer and for the extra meal we had asked and paid for already. It seemed... petty."
Guest: V G.
Date of Stay: May 2016
Review Submitted: May 23, 2016