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This property allows you to book online with a credit card. After submitting a reservation request, the owner or manager has 24 hours to accept, at which time your card will be charged and you will receive an email confirmation

Recent Phoenix West reviews

  • Awesome Family Vacation!

    "Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great time at Phoenix West! The condo was beautiful and well furnished. The layout was perfect, and the fourth bathroom was an added bonus! We used all of the amenities - especially the lazy river! Security was visible all day and night, the beach service very helpful, and we were close to grocery stores, the outlet mall, and great restaurants. The property manager was fabulous and very helpful. We did't want to leave and hope to be back next year!"
    Guest: Laura J. Date of Stay: July 2016 Review Submitted: August 12, 2016
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  • Property could use some refreshing

    "Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Phoenix West was overall a very nice property. All of the staff we had contact with was very attentive. The fellow travelers were friendly and helpful, as well. However, there will little things in the unit that were a disappoint. The bedding and pillows were very worn and need replacing. One of the chairs in the living area had a broken leg and caused my mother in law to fall. We chose to stay in a condo so that we could cook some of our meals. Many of the pans were very worn too and need replacing."
    Guest: A guest from Kingston, TN Date of Stay: July 2016 Review Submitted: July 29, 2016
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  • Great property

    "We stayed here two weeks ago to attend a wedding next door. Our party consisted of my family of 4 plus another couple. This condo was the perfect layout for our group. It was very well decorated and maintained. Very impressed with the soundproofing. Could hear very little from inside the condo with the doors closed. It was a perfect location with easy access to everything Orange Beach. Parking on the same level was great since we have a 6yo and a 9mo. We stayed here because of the lazy river, and it did not disappoint. There were always pool chairs available, despite the number of condos in the building. I was also impressed that the beach does not feel crowded, even though there are a lot of people there. The owner of the condo was very nice. She responded to every email very promptly. My complaints about the condo will be separated into two categories: Owner controllable: - No extra towels provided, so we had to do laundry every day (and we took our own beach towels). There was no laundry detergent provided. We had to buy it. - Only one tiny packet of dishwashing detergent provided, presumably for the final load on check-out day. We had to buy it to do dishes everyday. - No paper towels or extra toilet paper provided. We had to buy it. - No crib/pack&play or high chair. I understand many people will not have a need for this, but this is marketed to families, and as a hotel substitute. It should be made available. We wanted to fly to Orange Beach, but had to drive just so we could bring these things with us. I have stayed in other VRBO properties and had these provided. Not owner controllable: - This condo building does not have enough elevators. Expect to wait at peak times. We never had to take the stairs, but we thought about it. Thankfully this condo is on the 4th floor. - One of the days we were there had a thunderstorm come through. They closed the indoor pool due to lightning in the area. I completely understand closing the outdoor pool for lightning, but the whole point of having an indoor pool is to be able to use it during inclement weather. That made no sense. and the front desk did not have a good explanation. Overall, we would absolutely stay here again. I'm hopeful that my small concerns will be addressed, especially since the ownership recently changed. Even if the owner doesn't want to provide these things, it would be helpful for the renter to know ahead of time. If that happened, this would be a 5 star property."
    Guest: Leslie L. Date of Stay: June 2016 Review Submitted: June 22, 2016
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  • Amazing!

    "This unit was absolutely amazing. My family and I enjoyed our stay. It is very spacious and each bedroom has its personal bath which is very convenient."
    Guest: Sonya H. Date of Stay: June 2016 Review Submitted: July 2, 2016
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