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This property allows you to book online with a credit card. After submitting a reservation request, the owner or manager has 24 hours to accept, at which time your card will be charged and you will receive an email confirmation

Recent Phoenix West reviews

  • Favorite vacation so far!

    "Let me just start by saying, we were completely blown away with this unit and the view that came with it! There were a couple of issues that we had but it had nothing to do with Tammy or the management team. The initial check in was a little confusing because the unit is not owned by Phoenix West. So when we spoke to the front desk, they had no info on our stay at all. They basically just take our money for parking and give us our wrist bands for access to the pools and lazy river. Tammy had sent me info the night before on the check in process, but I was still a little confused. On Saturdays, the wait time for an elevator was crazy! We were on the 25th floor and had 7 kids with us..there was no way we could take the stairs! Also, the night before we checked in, I had called the front desk to ensure there would be enough parking for 3 vehicles and I was assured that would not be an issue. The next day when we arrived, I was informed that we would only be allowed to park two vehicles for a 3 bedroom unit. That was probably the most frustrating part. Once we got to our room..we were in heaven! It smelled so clean and it was very spacious for our large group! Also, being on the 25th floor, we loved getting to sit on the balcony and check out the view.. We probably spotted 15 dolphins during our stay! The lazy river could get crowded at times, but it was never an issue for us. We did have an issue where we only grabbed one key when we went down to the beach and when we came back, it wouldn't work. I called Tammy, and within 5 minutes, she was at our unit with another key to let us in. She was very nice about the whole situation and made us feel totally comfortable about asking her for help. Over all, our stay was amazing and we highly recommend this unit, especially for families with younger children!"
    Guest: Lacey D. Date of Stay: July 2016 Review Submitted: July 31, 2016
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  • Very spacious, nice and overall easily accommodates 6 adults plus kiddos

    "The condo was very spacious could easily put air mattresses down or pallet for children if your party was 6adults, Plus kids! Only down fall was the 4 elevators on check in out day! Need to leave early or you will wait 30mins- hour wait for elevators great views, beds were very comfy."
    Guest: ANNA T. Date of Stay: July 2016 Review Submitted: July 23, 2016
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  • Great Customer Service

    "I wanted to give a review regarding the owner on this condo. I had booked it for our annual Fall Break and then my daughter called and said the Grandkids Fall Break was at a different time. I immediately called the owner and let him know about our situation. He emailed me and let me know that my Security Deposit and 1/2 of Room Deposit were in the mail. What a relief it was to our family. I would highly recommend working with this owner if you are considering renting in Orange Beach. He also has another one if this one is not available. Thank You"
    Guest: Ali Date of Stay: September 2016 Review Submitted: September 20, 2016
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  • Great vacation with the grandchildren and daughter and son-in-law

    "Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Had a wonderful time at our condo! Had nice amenities just enough room for 7 people! Disappointed in the cleanliness I feel like the floor was not very clean, Internet wasn't very good and furniture wasn't very comfortable!! It was very conveniently located to eating and shopping establishments and loved there was 4 bathrooms! The pool, baby pool and lazy river were awesome! We loved the fact that there was a boardwalk down to the beach very nice! Wish it had of been pet friendly! All and all we had an excellent time!!"
    Guest: Jeanne B. Date of Stay: September 2016 Review Submitted: September 22, 2016
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