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This property allows you to book online with a credit card. After submitting a reservation request, the owner or manager has 24 hours to accept, at which time your card will be charged and you will receive an email confirmation

Recent Truckee reviews

  • nice house with great location, not impressed with property management company

    "Overall, the house itself was great: 1. terrific location close to Tahoe-Donner Cross county ski center and downhill 2. enjoyed having nice views of woods behind house and space to play in snow or ski out backdoor to Tahoe Donner trails 3. well stocked, nice kitchen 4. comfortable beds The property management left much to be desired. First, I did not like needing to use the "client portal" and need to upload phone app to be able to access check in information and other house details. There was no personal touch at all in communications from time of booking. (all automated e-mails and replies). For the cost of the rental it seemed there should be a better level of personal communication. And, not everybody wants to have to download an app to their phone just to get info on their rental. Another annoyance was that the check-in details states state "We can grant early arrivals and late departures as long as we do not have another group arriving/departing the same day." I called the day before our arrival to request an early check-in. I spoke with Scott of Pullen Rental Group and he said it wasn't likely since the rental was a same day turnover. Clearly, he did not even look up our rental details or he would have seen that the group before us was checking out the day before our arrival. We called the next day around 1pm the day of check-in to see if the house was ready; he had no idea but said he would call us back. He never did; we drove to the house to find the cleaner just pulling up at 240pm; the house was finally ready after the original 4pm time it was supposed to be ready. To top it off the entire house had a terrible odor from leftover food (that clearly the cleaner had only cleared out 2 hours prior -- it was clean at least). We had to have open all the windows for several hours to air it out. During our 4 night stay we were very annoyed by the lack of snow plowing. It was understandable that during the peak of the snowstorm the plowing may have fallen behind (however, it didn't seem to be a problem for a neighboring driveway), but even a full 48 hours after the snow stopped the plow had not returned. We called Pullen and they once again had no idea what was going on. Given the cost of the house and the significant amount extra we had to pay to Pullen property management, we expected at least some basic service. Pullen group was useless and we won't be staying at one of their rentals again. But we would stay at this house again."
    Guest: Kevin S. Date of Stay: January 2017 Review Submitted: January 14, 2017
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  • Great property in a great location

    "-Great clean house. -Instructions clear on house rules etc -Sleds available and downhill slopes in backyard for kids to sled on in winter. -Lots of games/ books /TVs to entertain everyone"
    Guest: Seema J. Date of Stay: February 2017 Review Submitted: February 13, 2017
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  • Clean and cozy, close to slopes

    "We enjoyed our time, Becky (owner) was very responsive and helpful throughout entire process. For a cabin that allows dogs, it was extremely clean, and not one dog hair was present anywhere. All of the beds were comfortable, fireplace and HVAC system were both warm."
    Guest: Karl J. Date of Stay: January 2017 Review Submitted: January 7, 2017
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  • Beautiful property

    "Great time with the family."
    Guest: Keith C. Date of Stay: January 2017 Review Submitted: January 29, 2017
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