The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
The villa was great. Well fitted out but we found the cooker to be of a poor design as you have to reach over the hot hob to switch everything off and could easily be burnt. The rest of the equipment etc., was fine. Up to us arriving at the villa my experience of using VIR was fine, however, once we arrived the customer care was somewhat lacking. We were told that our passes would be at an office in Sumter Landing, they weren't, and we had to visit twice to get them. We also didn't have a pass key and after many phone calls and messages were eventually told that we wouldn't be getting one. We have been to the Villages twice before and our passes etc., have always been waiting for us in the villa. We also had to wait a month to get our deposit back, which seemed an awfully long time. Overall our stay was great as the Villages is a great place to visit but working with VIR was a trial.