The staff was cordial, courteous and everything went as it should.
We did require that the unit be handicapped accessible. It turns out that there are no bars in the baths or showers. There are huge thresholds out to the balconies--there is no way to get a wheelchair onto the balconies or the rooftop lounge area. We still like the 'place but the management should inform anybody who uses the words "handicapped accessible" that they will not be able to use the balconies. They will have trouble with the showers and tubs.
We will recommend the property to our friends who are able to use it but not our handicapped friends because they cannot use the facility it's fullest extent.