"If we got back to PCB, this will be the place we stay. The location was convenient to what we wanted and needed to do (attractions, shopping, etc). There were just a few things that would have been helpful to know to make our visit perfect:
There are a few luggage carts to use and if you check in on a day where there are a lot of people checking in or checking out, you'll end up carrying everything. Carts were scarce on move in and move out day.
Make sure you have your entire party listed on the agreement as everyone needs an uncomfortable wrist band to use the pool. We unknowingly used a wrist band on a child under 5 that didn't need one and as result, the adult that didn't have one was harassed by the private security company. Wrist bands are not interchangeable. We had to cut it off the child and staple it to the offending adult's shirt.
We rented a paddle board and kayak from Mr. Surf's. This company delivered and picked up the items, however, the private security company almost did not let the delivery guy in the parking lot. Gave us a hassle and said he would allow the delivery but not the pick up. We were told we would have to carry the (very heavy) kayak and paddle board out to the main road in front of the condo for pick up. Thankfully a different security guard was on duty at pick up time and allowed the driver onto the parking lot to pick up the items. I found this very customer UNfriendly on the part of the property.
Our electronic key for the fitness center did not work and no one on property could help us with that issue.
The AC went out on Friday afternoon. The building maintenance staff worked on it until 12:15 am on Saturday and still could not fix it. We spent a very uncomfortable night and a hell-hot Saturday morning trying to pack up to leave. Not sure what advance knowledge would have helped that issue, but I plan to ask for a refund of that night. I'm not holding my breath that I'll get it, but it was a very hot uncomfortable night and morning and I feel we should be refunded for that night."
Guest: Donna B.
Date of Stay: June 2016
Review Submitted: June 28, 2016