"Overall, we found this to be a nice rental in a good location of Hawaii.
Pluses: Being next to the pool was great, had no issue with noise from the pool as the rental has lush vegetation around it to provide noise and privacy barrier. The rental is very spacious. More than enough room for the five of us. Location to beaches is great! Communication with the property managers was excellent. They were responsive and very accommodating. In fact they allowed us to pay a little more for a very late check out due to our late night flight.
Just to give constructive feedback, I'll mention a few things that could be improved upon. The rental is due for a good cleaning. Cleanliness of a unit is #1 on my list, and there are areas that hint at how well a place gets cleaned. For example, ceiling/bathroom fans and AC ducts have significant dust buildup, and while looking for some misplaced items I checked under the beds and saw quite a buildup of dust. Also, the grill is due for cleaning. While the place is tidy, it just needs a good spring cleaning.
There are some areas that need fixing: Several of the rooms had blinds with missing sections. Probably were broken at some point and just not replaced. And, some pieces had been replaced but were shorter in length from the original blinds. Not sure if this was a short-term fix, but this sort of attention to detail is important to renters and this did look neglected. Kitchenware needs to be inventoried. As this is a nice rental in an upscale resort, this should be improved upon to meet expectation. There are a couple of pots/pans with scratched/peeling Teflon that are unusable (unless you want that in your food), and no baking sheet(s) provided (had to used tin foil to heat up our fries)...an inventory and update of kitchen items would go a long way. As another reviewer mentioned, the dishwasher didn't get the dishes clean. Also, one of the patio chairs was visibly broken and set next to the grill - unusable. This should have been tossed, repaired, or stored away before our arrival.
We found the advertised beach equipment in the garage. Very nice beach chairs, great body boards. The cooler is a Styrofoam cooler often sold at the grocery store to get your items home, not really useful for a beach or daytrip adventure. Would recommend spending a small amount of money to provide a real cooler.
Overall this rental was fine. If the mentioned items are addressed, I'd give it 5-stars"
Guest: Jennifer L.
Date of Stay: March 2016
Review Submitted: March 18, 2016