"My family was scheduled to rent this villa for 10 days in June 2016; however, due to unforeseen circumstances totally outside of my control and Teri's (the owner), we ended up having to stay in another villa in Kapalua. Therefore, this is a somewhat unusual review focused on a first class person (Teri) who took every effort under very difficult circumstances to ensure that my family's vacation was amazing. Back in September, my wife, 2 sons, daughter and I arranged to stay in Teri's family's beautiful villa in June. Teri and I were in communication by email and phone several times before the trip and she was incredibly helpful in answering the many questions we had. She could not have been more helpful or more giving of her time. When the day finally came for us to arrive in Maui, I opened an email from Teri when we were literally on the ground in Maui and still on the plane. Teri was heartsick and explained that she had been notified of an interior drainage leak in the unit above theirs that caused extensive damage to their beautiful master bathroom. Not wanting my family to have to deal with this, I learned that Teri had worked virtually the entire night to secure suitable alternative accommodations in Kapalua for my family because she did not want us to be burdened to have to deal with that. Needless to say, trying to secure something comparable from a third party on virtually no notice was a huge challenge, and Teri had to make that decision to rent another place (in her name) and make all the arrangements without being able to touch base with me as my family and I were literally en route to Maui at the time. Although Teri did not put any of this on me, we were still nervous about where we would be staying because we knew that Teri's villa was just what we were looking for and that is where we had been mentally prepared to stay since September. We ended up staying in a beautiful villa although I know that Teri's was also a beautiful unit. Teri went way above and beyond what most property owners would have done. Given the investment that people make when they decide to vacation in Hawaii, the peace of mind you get when you know you are dealing with people of integrity (especially when dealing directly with the property owner rather than a manager) is priceless because you know that if anything goes wrong you can count on them to help resolve the problem. I wouldn't hesitate for a second to rent this villa from Teri when we return to Maui."
Guest: Michael E.
Date of Stay: June 2016
Review Submitted: June 28, 2016