"I booked this condo 9 months in advance of my wife and I's anniversary trip. Wouldn't you know that Hurricane Matthew arrived just before we were supposed to...... bummer
I was fully prepared to give a scathing review, but it was for one facet of this experience. In all fairness, I will divide it into 3 parts - the condo - the owner - and the management company in charge of the property.
The condo- EXCELLENT ! It is exactly as pictured, and DIRECTLY OCEAN FRONT. Very clean. Perfect for 2 people, maybe more if they are youths... but it fit our needs very well. Grade - A
The owner - EXCELLENT ! My wife and I understand that there is a sequence of events that must happen after a hurricane before rentals can resume, but our anniversary trip was salvaged and made possible by the owners. Very accommodating, made provisions so we could get into our unit, and made sure that our stay was complete and that we were treated fairly. They did things they didn't have to do and we didn't expect, but all I can say is, they took care of us. Grade - A +
The management company who is in charge of reservations and check in - UGH !!! Where do I start ? My guess is that they do fine if all they have to do is enter information into the computer and take your money. I could spend a long time about the 20 phone calls we made plus a dozen emails we sent, but to summarize, we could only speak with a rep IN FLORIDA from the 7th thru the 10th BECAUSE THE OFFICE ON THE ISLAND WAS CLOSED. I can understand it for the most part, but restaurants and hotels WERE OPEN ON THE 9th ! . Unreal. After you hear excuse after excuse after excuse and no way to speak to someone within 100 miles of the property even when business is resuming..... maybe they can see that it is 'an opportunity for improvement.....' Grade - F minus
Were we to have left it up to the management company , we would not be able to get in until the 12th. However, due to the owners intervention, we were able to get in on the 10th. So, on a positive note, this is a VERY NICE 1 BR condo, reasonably priced, on a quiet beach area, well stocked, and CLEAN. The owners are great to work with, and again, I thank them for enabling this trip to happen."
Guest: Jon S.
Date of Stay: October 2016
Review Submitted: October 12, 2016