"We reserved this house a year ago for a family reunion. It is essentially two 3BR 2BA homes joined together by a single tiled floor room that may have been a porch. I should clarify that we have rented vacation homes throughout the US, in Canada and in Europe through VRBO. All of the homes have been clean, well furnished and just as they appear in the photos. Reviews from prior renters have been important in making our decisions.
Positives for this house include that it is roomy with 6 bedrooms, 4 baths, 2 kitchens and 2 living rooms. It sits on a large lot in a quiet neighborhood. The property managers were very responsive to our calls, in one case arriving within 5 minutes of an 8 AM phone call. They corrected what we asked. However, at the price we paid, we should not have had the problems we encountered.
One bedroom had dirty pillowcases and sheets with cigarette burns (in a non-smoking house). We were unable to locate any extra linens.
In that same room, the slats under the mattress collapsed two nights in a row.
Lightbulbs were out and the flat screen tv did not work when we arrived (both problems were fixed)
I expect a minimum of 12 matching drinking glasses in a 6BR rental. We got a bunch of stray glasses some plastic, some glass.
The furniture was an eclectic mix of styles. Some bedrooms were nicely furnished, other were spare.
There were few additional linens, no extra pillow cases, no extra hand towels, no washcloths at all.
No dishwasher soap or laundry soap was supplied.
No bath soap, shampoo or other bath supplies were on hand. I don't expect these, but many rental homes place hotel size soap, shampoo, conditioner, etc. in each bathroom.
Future renters should note that the internet access number looks like a phone number.
The property managers told us that the home had been rented for three months prior to our arrival, and the residents had only vacated the property that morning. While that may have been a challenge for them, our rental had been on the books for a year, along with our deposit.
My expectations have been shaped by other rental properties. This one fell short of those expectations. We still had had a fun family reunion & made great memories."
Guest: Cathy B.
Date of Stay: October 2016
Review Submitted: October 17, 2016