Our family went to Gatlinburg for the first time. It was also my youngest sons 13th birthday. We were so excited to get to the cabin. However, we had to go through spider webs and dead bugs to reach the door. Then, we opened the door and entered the cabin. We saw dirt, dust, dead and alive bugs, crumbs, frosting, dried spaghetti, rice, and other disgusting things. I began cleaning right away. I just drove over 8 hours and I had to immediately start cleaning. It was a good thing that I brought clorox wipes! We found baby cookies/crackers on the chair and floor. The cabin smelled very musty. We walked into the bathroom on the main floor and the tub was black as well as the curtain and mat in the tub. I scrubbed it immediately also. Then we left a message with Dan. Then, we began to check the beds and that is when we found the bed on the main floor with crumbs all over the sheets, and the master bed only had a flat sheet on it. I tried another number that I found on a card in the cabin and I reached Dan. My husband explained to him what was going on in the cabin and he didn't believe us! Finally, he sent Becky ( the head of housekeeping, I believe). She put clean sheets on the 2 beds. She apologized and said that Dan would be talking to us in the morning. The next morning we had to leave the cabin so that they could come in and "clean." Dan called us that morning and asked if we still wanted them to come and clean. We of course said "yes" that all Becky did was change the sheets on 2 of the 3 beds. When we got back to the cabin on Friday night, the cabin looked a lot better. The housekeeping still didn't attempt to clean the basement which included a bedroom and bathroom. So we of course had to clean it ourselves if we wanted to use it. We still didn't want to touch or sit on anything that we didn't clean ourselves. We went into the hot tub for a few minutes, but it was really gross! It had bugs and spider webs in it. The porch was covered with bugs, leaves and spider webs. I know that this is a cabin, BUT I would have expected them to at least hose off the porch and front entrance.

This was so disappointing for our family. We were expecting a "home away from home" and got nothing close. I emailed Dan my concerns after we left, because we wanted to try to enjoy the rest of our vacation. I was waiting for his response before I posted this. I haven't heard from Dan or anyone from Crammer Creek Cabin Rentals.