4/10 – Mangelhaft
Abish
14. Juli 2025
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Misleading Listing Not a Hotel, Minimal Support for Foreign Travelers
I don’t take leaving negative reviews lightly, but it’s important for companies not to mislead foreign travelers especially when there’s a language barrier and navigating procedures is already challenging. I hope this review helps others planning their trip.
First, Japan is one of the most extraordinary places to visit truly magnificent. But this listing is not a hotel, as advertised on Expedia. It is an apartment complex with no reception, no front desk, and no staff available to assist you on-site.
We had two rooms booked, and they were not located near each other.
We had our luggage sent from our previous hotel in Tokyo (a standard and trusted service in Japan), but this property couldn’t properly receive it. Since there was no staff, the luggage was left outside our rooms. Thankfully, this is Japan but elsewhere, that could have been a major security issue.
Also worth noting: You have to pay a Daily fee if you want to have your room clean. Expedia doesn’t want me to disclose how much. It is a tremendous fee if you lose your physical key.
They claim to provide fresh towels daily, but we never received any.
If you arrive early, don’t expect early check-in or help with your luggage. I asked if they had lockers, and was told no but later discovered a locker garage just around the corner that would have made a big difference.
Abish
Aufenthalt von 4 Nächten im Juli 2025